酒店hotel

一、服务台常用词汇：

客房预定room reservation客满fully booked房间种类types of rooms双人房double room标准房standard room双床房twin room高级房superior room豪华房deluxe room商务房executive room套房suite普通套房junior room高级套房senior

suite总统套房Presidential suite朝南的房间a room

facing south公寓套房studio room连通房connecting room相邻房adjoining

room没有按预定抵店no show确认信letter of confirmation服务费service charge额外费用extra charge班车shuttle bus全价full price折扣价discounted

price标准价rack rate优惠价special price免费complimentary rate特大号床king-size bed大号床queen-size

bed推迟postpone空房Vacancy/vacant room取消cancel/cancellation更改change预定book/reserve

二、前厅部

the

front office：前厅部register：登记、注册Room Reservation:客房预订处Book :预订Confirm

:确认Counter :柜台Double

room:双人房Single room:单人间Twin room :标准间Deluxe

suite :豪华套房Presidential

suite :总统套房Room

change :房价Special

rate :优惠价Service

charge:服务费Discount :折扣Suites:套房Credit

card:信用卡Cash :现金Name tag :标签，行李牌Luggage/baggage:行李Suitcase :箱子Handbag :手提包

Valuable :贵重物品Breakable :易碎的Full

name:全名Fill in :填写Nationality

:国籍Departure date :离店日期Signature

:签名

Passport :护照Receipt :收据Fine

:罚金Sundry fee :杂费

Bill :账单Invoice :发票Mis-check :算账出错Overpay :多付

Currency :货币Airmail :航空邮寄Ordinary bill :普通邮寄Registered mail :挂号信Charge to the room :挂账Free of charge :免费Exchange rate :兑换率Hotel policy :酒店的规定Express :快件Deposit :压金Off-season :淡季bussy / Peak-season :旺季

Arrival list :来客单Telephone directory :电话号码本A long distance :长途电话A local call :市内电话Extension :电话分机

Elevator :电梯Supermarket :超市

三、餐饮部

一、器皿

bowl :碗chopsticks :筷子spoon

:调羹fork :叉子napkin :餐巾

cork :软木塞screw :开瓶器

二、酒水

cocktail :鸡尾酒liquor :烈酒sake :米酒、清酒bitters :必打士、苦味酒gin fizz :金酒菲士bloody mary :血玛利orangeade

:桔子水fruit juice :果汁pepsi

:百事可乐seven-up :七喜sherry:雪利酒

kirsch:樱桃酒coffee:咖啡tea:茶apple juice:苹果汁beer:啤酒champagne:香槟whisky:威士忌drink list:饮料单wine list:酒水单

四、早餐

1、dim sum：点心

2、soybean milk：豆浆

3、rice gruel：稀饭

4、porridge :粥

5、deep-fried dough sticks：油条

6、sesame seed pastry：芝麻饼

7、steamed stuffed bun：肉包

8、dumpling：水饺

9、pickle :泡菜

10、wonton：馄饨

11、dessert

:甜点

12、sandwich

:三明治

13、noodles

:面条

14、longevity noodles :长寿面条

15、noodle

soup :汤面

16、fried

eggs :煎蛋

17、boiled

eggs :水煮蛋

五、菜肴

table d’hote :套餐appetizer :开胃品soup :汤salad :色拉

entrée :主菜fry :煎deep-fry :炸sauté :嫩炒braise :炖

boil :煮steam :蒸simmer :煨grill :烤bake :烤roast :烤

stuff :酿、填smoke :烟熏lukewarm :微温oily :太油rare :生一点medium :中等火候well-done :全熟underdone :不熟light :清淡的heavy :口味重的seasoning :调味品chili :辣椒jam :果酱

poultry :家禽shark’s fin鱼翅shrimp

:虾pigeon :鸽子crab :螃蟹eggplant:茄子vegetable :蔬菜fungus

:蘑菇fillet :里脊

rump :腿肉steak :牛排

六、客房部

switch :开关IDD：国际直拔DDD：国内直拔Turn-down service :做晚床Wardrobe :衣柜、衣橱

Mattress :床垫Air-conditioner :空调器Laundry

:洗衣Express service :快洗Iron

:熨烫Mend :修补dry-cleaned干洗indemnity :赔偿shrink缩水fade褪色colorfast :不褪色的laundry bag洗衣袋shirt衬衫coat大衣trousers裤子toilet, lavatory恭桶

toilet paper, toilet roll卫生纸toilet paper holder卫生纸架toilet cover恭桶盖toilet seat恭桶座圈hand towel毛巾towelrack, towel rail毛巾架wash basin, hand basin面盆faucet, tap水龙头shaver outlet, shaver point剃须刀插座bathtub,

bath浴缸bath towel浴巾shower淋浴喷头shower curtain浴盆帘

soap dish浴皂盒toilet articles盥洗用品towel毛巾handkerchief手帕shampoo洗发香波hot water热水soap肥皂

detergent洗衣粉tooth paste牙膏hangers衣架tooth brush牙刷toilet mirror梳妆shaving brush剃须刷shaving cream剃须膏comb梳子hair drier吹风机nail scissors指甲剪bathroom浴室shower bath, shower淋浴dresser梳妆台

mirror镜子toilet, lavatory, washroom卫生间water closet, W.C.厕所；抽水马桶bathrobe浴衣waste-paper basket废纸篓

carpet地毯slippers拖鞋closet壁橱chairs椅子nightstand床头柜shoe-shiner鞋刷