F: Good evening, sir. How can I help you?
晚上好，先生。需要我帮忙吗？
M: Yes, we just checked in, and our room is unacceptable. It's room 1810.
我们刚入住，但我们不接受我们的房间1810。
F: Is there something wrong with the room?
房间有问题吗？
M: Yes, there certainly is. We requested a non-smoking room, but the room smells of smoke.
是的，当然。我们要一间无烟房，但房间里有烟味。
F: Let me check.Yes, that room is supposed to be a non-smoking room.
让我查一下。是的，那个房间应该是无烟房。
M: Well, somebody certainly didn't follow the rules.The curtain smells like cigars.We can hardly breath, and the windows won't open.
肯定是有人没遵守规定。窗帘闻起来像雪茄，我们几乎不能呼吸，窗户也不能打开。
F: Right, the windows don't open, sir.I'm really sorry about this.Let me see if I can find you another room.
是的，窗户不能打开，先生，我真的很抱歉，我看看能不能给您换个房间。
M: Yes, please.We certainly can't stay in that room. Both of our kids have asthma, so the smell of smoke can cause breathing problems.
请吧，我们肯定不能呆在那个房间里。我们的两个孩子都有哮喘，烟味会引起呼吸问题。
F: Yes, I understand your concern. Sir, I'm afraid we don't have any other rooms with two double beds. If you'll excuse me, I'll speak with my manager. Sorry about this.
我理解你的担心。先生，恐怕我们没有其他的标准间了。如果你不介意的话，我和我的经理说一下，对此我深表歉意。
M: We are really tired and we would like to get some rest as soon as possible.
我们真的很累，我们只想尽快休息。
F: Yes, I understand. If you don't mind,could you wait in the lounge near the elevators. I shouldn't be long.
我明白。如果您不介意的话，可以在电梯附近的休息室等我吗？不会很久。
M: Sure, I hope it doesn't take time.
好的，我希望别太久。
Manger: Good evening sir, I'm the manager here, I'm sorry to hear about your room.
晚上好，先生，我是这儿的经理，对于你的房间情况我很抱歉。
M: Yes, we are not happy, and we are really tired. I hope you can help us.
是的，我们不开心，我们真的很累，我希望你能帮助我们。
Manager: I'm sure we can. Since we don't have another non-smoking room for you, I'll upgrade you to a suite.Would that be ok?
我相信我们能做到。既然我们没有无烟房了，我将给你升级到套房。可以吗?
M: Yes, that would be fine.There is no extra cost, right?
那太好了。不用加钱，对吧？
Manager: No sir.There will be no extra charge.
是的，先生，不会加钱。
M: And it's non-smoking, right?
它是无烟房，对吧?
Manager: Yeah sir.I've confirmed that it's a non-smoking.
是的，先生，我已经确认过是无烟房。
M: Thanks, I really appreciate your help.
谢谢，非常感谢你的帮助。
Manager: It's my pleasure, sir. I hope you and your family have a wonderful stay with us. Here is my card. If there is anything else I can do for you, please let me know.
这是我的荣幸，先生。我希望您和您的家人在我们酒店过得愉快。这是我的名片，如果还有什么我能帮忙的，可以找我。
M: I will.Have a good evening.
我会的，晚安。
Manager: Thank you sir, and once again, let me apologize for the same inconvenience.
谢谢您，先生，对于给您带来的不便我再次表示歉意。
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