Y2 - 设计改良的过程

GE's Adventure Series redesigns imaging equipment including MRIs, X-ray machines and CT scanners  to make the procedures less scary for kids.

【发现需求】

he was eager to embrace any new methodology that would help him in his quest to make MRIs less frightening for young children.

【选择方法】

By applying human-centered design methods in his own work, Doug believed he could come up with a better solution for children—and he was determined to make it happen.

【设计改良前的研究】

He started by observing and gaining empathy for young children at a day care center.  观察儿童

He talked to child life specialists to understand what pediatric patients went through.  与儿童专家沟通

He reached out for help from people around him, including a small volunteer team from GE, experts from a local children’s museum, and doctors and staff from two hospitals.  获取尽可能全面的信息

【prototype&pilot】

Next, he created the first prototype of what would become the “Adventure Series” scanner and was able to get it installed as a pilot program in the children’s hospital at the University of Pittsburgh Medical Center.

【最终方案】

Doug把MRI检测机改装成了一个冒险乐园，几乎没有设计科技的复杂改造，只是对它进行了“装修”。

给孩子安排静态角色，同时给体检的医生也安排了一个角色，引导孩子开启冒险之旅。

Doug helped transform the MRI suite into a kid’s adventure story, with the patient in a starring role.

【结果】

病人： 恐慌情绪降低，乐趣增多

The little girl came over and tugged on her mother’s skirt. “Mommy,” she asked, “can we come back tomorrow?”

医院：对麻醉医师的需求降低，每日可安排的检测案例增多

【经验】：积极地去尝试各种可能的解决方案+改良无止境+Human-centered Design