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2020年11月9日 上午10:22
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发件人 xxxx@163.com ( xxxx Communication Co., Ltd.)
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The application has a visitor authorization function. When a visitor calls the owner through our access control device access control, the owner will answer the voice or video call to confirm the identity information. Once confirmed, the visitor can choose to use the application to open the door with one key to open the door. Whenever the owner uses the app to enter the foreground or background, as long as there is a call from a visitor, the owner can immediately see the caller's information. Therefore, in order to increase the user experience, we need the application to play MP3 music ringtones to remind users of incoming call information. For details, please see the demo video (演示视频地址https:xxxx.
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2020年11月7日 上午11:13
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发件人 Apple
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· 2. 1 Performance: App Completeness
· 2. 5 Performance: Software Requirements
· 3. 2.0 Business: Other Business Model Issues
Hello, Thank you for providing this information. Upon further review, we found that your app does not comply with the following guidelines:
Guideline 2.5.4 - Performance - Software Requirements
Your app declares support for audio in the UIBackgroundModes key in your Info.plist but did not include features that require persistent audio. Next Steps The audio key is intended for use by apps that provide audible content to the user while in the background, such as music player or streaming audio apps. Please revise your app to provide audible content to the user while the app is in the background or remove the “audio” setting from the UIBackgroundModes key. Best regards, App Store Review
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2020年11月6日 下午1:30
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发件人 xxxx@163.com ( xxxx Communication Co., Ltd.)
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Thank you for your review comments:
1. The application will be distributed and used in multiple target customer companies, and there is no limit to the number;
2. Both internal and external partners can access this application;
3. This application will be released and used in any target customer company; Best wishes
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2020年11月6日 下午1:13
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发件人 Apple
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Hello, Thank you for providing this information. Upon further review, we found that your app does not comply with the following guidelines:
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Guideline 2.1 - Information Needed
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We have started the review of your app, but we are not able to continue because we need additional information about your app. Next Steps To help us proceed with the review of your app, please review the following questions and provide as much detailed information as you can. - Is this app meant for internal distribution in your own company, in the company of one target client, or in multiple target clients’ companies? - If this app is meant for internal distribution, will the app be accessible by both internal and external partners? Or will it be exclusive to in-house employees? - Is this app meant for distribution in any target clients’ companies or a limited number of target clients’ companies? Once you reply to this message in Resolution Center with the requested information, we can proceed with your review. Best regards, App Store Review
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2020年11月5日 下午8:01
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发件人 xxxx@163.com ( xxxx Communication Co., Ltd.)
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Dear Apple review team, hello, thank you for your patience! Regarding the previous interactive communication, our company development team and our market business team have conducted serious discussions and thoughts. We feel that there was an error in our understanding before. Perhaps we did not express it clearly. Your audit opinion is important to our company's overall business line. The direction of the strategy is crucial. Here I report to you the following:
1. Our company is a technology company that provides solutions for the community. Our main business is developed in China, mainly for community properties: visitors, patrols, repairs, asset management, release, parking and other services for the vast community The owner provides more convenient and convenient services. Our clients are: owners and property management staff. The design purpose of our two APPs (XXXXXXCommunity APP: Serving the Property, XXXXXXProperty Management APP: Property Management Staff): Provide property services for the vast small and medium-sized communities in China, so: Our APP is issued nationwide, and our users are also For the whole country, more users will download and install APP to enjoy the convenience and comfort brought by the use of technology by property companies.
2. Regarding the issue of registration: We will mainly reach strategic cooperation with small and medium-sized property companies across the country, and major property companies will reach an agreed business contract with us. The entire service revolves around the SAAA architecture cloud platform (https://XXXXX /login ,userName:XXXX password:b6665555) to provide services. The property will set up a login account and password for each staff member (see the attached screenshot). The staff member can log in to the XXXXXXProperty Management App after they get the account and password. All, we developed this app to let all of us cooperate with us. The staff under the property company can use our APP to work together, improve their work efficiency, and provide more efficient and high-quality services to the owners.
3. If our APP is qualitatively an internal application, it will be inconvenient for our iterative version and user management, and the on-site management of our property company project will also be very complicated, which will have a greater impact on our company's product line;
4. Maybe we still have some imperfect functions, but we will do better in the future. If it needs to be modified, we can repackage and submit it for review. Your review comments are related to the direction of our product development.
5. At present, China's new crown epidemic is still in a tense atmosphere. The level of property management communities across the country, especially in third- and fourth-tier cities, needs to be improved. Community management and personnel flow management are very difficult, which is very detrimental to community epidemic prevention and control. And our application is focused on serving the community, which also allows us to provide better services to do a good job in epidemic prevention and control, and to avoid contact and flow between personnel. This is very important for the majority of users. Advantageously, for the property company, it is even more charcoal in the snow, which serves the purpose of technology serving life.
Please continue to review our application. We hope to bring this application to the market as soon as possible and make a contribution to the prevention and control of the epidemic. If you have any questions, please feel free to contact us and I will answer you, thank you.
My phone: +861368954XXXX Mr. Zhang Email: xxxx@163.com
sincere regards
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2020年10月29日 上午11:39
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发件人 Apple
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Hello, Thank you for your response. Regarding the 3.2 issue, this app was designed for a specific business or organization, including its partners, clients or employees, and not for general distribution on the App Store. Business apps available on the App Store are meant for use by a wide variety of external customers around the world. As this app is not intended for general distribution, it cannot be made available on the App Store. We encourage you to review the other ways to distribute your business app and choose one that better meets your business needs. Best regards, App Store Review
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2020年10月28日 上午11:42
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发件人 xxxx@163.com ( xxxx Communication Co., Ltd.)
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Sorry for the inconvenience caused by some operations of our APP to your review. The explanation for your question is as follows: There may be some misunderstanding between us.
Our app is mainly published in China and is used by property practitioners. The main purpose of the app we developed is to allow all people in the industry to use our app for work and improve their work efficiency. If we characterize our app as an internal application now, it would be inconvenient for us to iterate a new version. Perhaps some functions are not yet perfect, but we will do better in the future. We only provide a platform for community property management staff, where the scope of property management staff is not only the internal staff of our company, it may be passerby A or passerby B. We provide a platform to facilitate the management of employees by different property companies.
For registered users, we will review the server to decide whether to open all the functions of the user, not limited to the company's internal use.
So corporate projects are not suitable for us.
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2020年10月28日 上午11:28
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发件人 Apple
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Hello, Thank you for providing this information. Upon further review, we found that your app does not comply with the following guidelines:
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Guideline 3.2 - Business
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During our review, we found that this app was designed for a specific business or organization, including its partners, clients or employees, and not for general distribution on the App Store. Business apps available on the App Store are meant for use by a wide variety of external customers around the world. As this app is not intended for general distribution, it cannot be made available on the App Store. We encourage you to review the other ways to [distribute](https://developer.apple.com/business/distribute/) your business app and choose one that better meets your business needs. If you revise your app concept and features to provide substantial value to a wide variety of external customers around the world, we recommend that you also review our [App Store Review Guidelines](https://developer.apple.com/app-store/review/guidelines/), including, among others, guidelines 2.5.4 - Background Location, 3.2.2 - Unacceptable Business Models, 4.0 - Design, 4.2 - Minimum Functionality, and 4.3 - Spam, prior to resubmitting the app for general distribution on the App Store. Best regards, App Store Review
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2020年10月28日 上午10:05
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发件人 xxxx@163.com ( xxxx Communication Co., Ltd.)
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Hello, we have already responded in detail to the previous email. As it is a new product APP, our marketing department has already planned to promote our application, and it is troublesome to expeditiously review, so as to quickly present it to users and bring users a better service and experience, thank you!
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2020年10月26日 上午9:31
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发件人 xxxx@163.com ( xxxx Communication Co., Ltd.)
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1. XXXXXXProperty Management is a service that provides personnel management, visitors, vehicles, equipment, water and electricity meters, work orders, patrol inspections and other work services for community property staff. The object of use is: employees of property management companies, such as cleaning, engineering personnel, security, office clerks, accountants, property leaders, etc.
2. The application does not support access to paid content and services.
3. The company purchases content or services
4. Applications are differentiated according to the projects created and will be provided to multiple customers of multiple companies. See attached case
5. The application is specifically provided to the internal employees of the property management company.
6. The application is that the company purchased the content and services of our IoT platform for the user. Therefore, the user's account login information is created by the company for free and sent to the designated staff to be used normally. The staff will automatically withdraw their account permissions when they leave. , Our account does not support user registration.
7. Create for free.
8. The application will be distributed in Mainland China, Hong Kong, Macau, and Taiwan.
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2020年10月24日 上午10:53
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发件人 Apple
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Guideline 2.1 - Information Needed
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We have started the review of your app, but we are not able to continue because we need additional information about your app. Next Steps To help us proceed with the review of your app, please review the following questions and provide as much detailed information as you can. - Who is the target audience? - Does your app access any paid content or services? - Describe any paid content or services in the app and the payment methods used to pay for them. - Do individual customers pay for the content or services or does a company purchase them for its users? - Is this app meant for use in one company or for many client companies? - Is this app meant for internal use (employees, partners, etc.) of one specific company? - How do users obtain an account? - Are there fees involved with creating an account? - In which countries will this app primarily be distributed? Once you reply to this message in Resolution Center with the requested information, we can proceed with your review. Since your App Store Connect status is Metadata Rejected, we do NOT require a new binary. To revise the metadata, visit App Store Connect to select your app and revise the desired metadata values. Once you’ve completed all changes, reply to this message in Resolution Center and we will continue the review.
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