必备词

• complaint [kəmˈplent] 投诉
• attitude[ˈætɪtu:d] 态度
• air conditioner[kənˈdɪʃənɚ] 空调
• hot water 热水
• stain [sten] 污迹
• towel [ˈtaʊəl] 毛巾
• unsatisfied [ʌnˈsætɪsfaɪd] 不满意的
• do not work 不工作，不好使
• flush[flʌʃ] 冲水
• sheet[ʃit] 床单
• change 更换
• bath towel 浴巾
• Guest Relations Officer　宾客关系主任
• Assistant Manager　大堂经理
• Housekeeping Supervisor[ˈsu:pərvaɪzə(r)] 　客房主管
• Food&Baverage Supervisor[ˈsu:pərvaɪzə(r)] 　餐饮主管
• Maintance Manager　维修经理

必备句

• I'm afraid there's a slight [slaɪt] problem with my room.the bed hasn't been made.
  我的房间有个小问题——床没有整理。

• The room was too cold.It was too much for me.
  房间太冷了，简直难以忍受。

• Why there is stain[sten] on the newly changed sheet?
  为什么新换的床单上有污渍？

• I have a complaint[kəmˈplent] about the service attitude[ˈætɪtu:d] here.
  我要投诉你们的服务态度。

• I'll complain your customer[ˈkʌstəmɚ] agent[ˈedʒənt].
  我要投诉你们的客户代表。

• Please ask your manager here.
  请把你们的经理找来。

• The key card doesn't seem to do anything.
  房卡好像坏了。

• The TV is not working well.
  电视机坏了。

• The toilet['tɔɪlət] doesn't flush[flʌʃ].
  厕所冲不下水。

• The air conditioner[kənˈdɪʃənɚ] doesn't work in my room.
  我房间里的空调坏了。

• I ran out of hot water in the middle of a 5-minute shower[ˈʃaʊɚ].
  我冲洗不到5分钟就没有热水了。

• The light in my room is not working.
  我房间里的灯坏了。

• The telephone doesn't work.
  电话不能用。

场景

A:Can you change a room for me?It's too noisy[ˈnɔɪzi] .
能给我换个房间吗？这个房间太吵了。
I can't stand the noisy.Could you change the room for me?
我受不了房间里的噪声了，能给我换一个房间吗？
B:Certainly.I'm awfully[ˈɔflɪ] sorry,sir.
当然可以。非常抱歉，先生。

A:The light in my room is too dim[dɪm].
我房间里的灯光太暗了。
B:Shall I bring you a table lamp [læmp]?
给您拿一盏台灯可以吗？

A:Housekeeping.Can I help you?
这里是客房服务，有什么可以帮您的吗？
B:This is room 601.The water tap[tæp] was dripping[drɪp] all night long.
这里是601客房，我房间里的水龙头一晚上都在滴水。

A:May I help you,sir?
先生，能为您效劳吗？
B:I just examined the clothes you washed for me, and I found my shirt has been damaged.
我刚才检查了你们给我洗的衣服，发现我的衬衣洗坏了。

I found my shirt was washed out.
我发现我的衬衣被洗坏了。

A:Could I see the manager please?I have a complaint.
我能见经理吗？我要投诉。
I'm going to complain to your superiors[ˈsu:pərvaɪzə(r)] .
我要找你们上级投诉。
I'm going to complain to the manager.
我要向经理投诉。
I want to complain about your staff[stæf] .
我要投诉你的工作人员。
B:Yes,I'm the manager here.What can I do for you,Madam?
好的，我就是这里的经理，我能为您做点什么，女士？

A:I want to complain about your staff. I have never had such a bad service.
我要投诉你的工作人员。我从未遇过如此糟糕的服务。
I have a complaint about the service attitude[ˈætɪtu:d] here.
我要投诉这里的服务态度。
B:Simmer down, please. First I apologize[əˈpɑ:lədʒaɪz] to you. Can you tell me the details?
您先别生气，首先，我向您道歉。您能告诉我具体有什么问题吗？