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Contact Apple

Contact Apple

作者: iVikings | 来源:发表于2018-09-21 11:02 被阅读23次

    最近 App 一直被拒,无奈看不懂 App Review Team 给出的理由:Your app or its metadata appears to contain misleading content.

    拨打 400-670-1855 说联系方式已变更,请访问 https://developer.apple.com/contact/,界面如下:

    contact.png

    申诉

    1、点击 App 审核,如下图:

    review.png

    2、点击 申诉 App 被拒或 App 移除 or App 被拒说明
    3、一般选择 get clarification on an app rejection,如下图:

    image.png

    4、填写相关信息,提交申诉:

    Dear App Review Team:
    Hello,
    
    Thank you for your review advice.
    
    The attachment we submitted contains the following contents: 
    /** 各种证明材料 */ 
    
    Please read it carefully. 
    
    If necessary, we will provide more materials to prove that we did not violate: Guideline 4.1 - Design - Copycats,
    
    please mail it to me: ***@***.com, 
    
    Tel: +86186********.  please speak Chinese.
    
    We will cooperate fully. 
    
    We have resubmitted the review,  please review it and thank you again!
    
    Best regards,
    
    ****.
    
    

    申诉之后,是个漫长的等待过程,苹果是这么说的:
    The next submission of this app may require a longer review time, and this app will not be eligible for an expedited review until this issue is resolved.
    一般一周左右时间会进行审核。

    但是有时候我们也不清楚提供的资料够不够,想了解具体哪些地方违反了苹果审核规则,我们可以尝试电话☎️联系;

    电话联系

    1、访问 https://developer.apple.com/contact/

    2、选择 会员资格与账户,如下图:

    image.png
    3、选择 账户访问权限,如下图:
    image.png

    4、点击 电话,选择 86,填写电话号码,如下图:

    image.png

    5、等着 apple 客服 给你打电话吧,中国 🇨🇳地区一般是 Mon-Fri, 09:00–17:00 CST ,苹果具体工作时间访问 https://developer.apple.com/contact/phone/

    注意: 电话联系人最好是 苹果开发者账号管理者+权限 人员,若不是本人,苹果客服不会提供相关具体信息

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