商务英语 Level 5 Unit 1 Part 4 Vocab

Vocabulary【How to Give Feedback】

impersonal
To be impersonal means to not show or involve personal feelings.
Impersonal feedback focuses on someone's behavior rather than their personality.
It addresses specific actions that an employee can change.
If feedback criticizes someone's personality, they may feel insulted and won't accept it.

insult: 辱骂

consistent
To be consistent means to always behave or happen in a similar way.
Keeping your feedback consistent requires you to have clear standards to evaluate employee behavior.
If your feedback to an employee always changes, they won't know what they're expected to do.

actionable
Actionable feedback offers clear steps to improve an employee's performance.
It suggests specific ways to change their behavior.
If feedback only focuses on why an employee needs to improve, but not how they can improve, it will be hard to implement.

actionable: 可行的

empathetic
To be empathetic means to be able to understand and share the feelings of someone else.
Being empathetic to a difficult employee allows you to look at things from their perspective.
This can help you gain a better understanding of why they behaved the way they did.

empathy: 同感
empathize: 有同感
empathetic: 善解人意的

Question

1. How may someone feel if feedback focuses on their personality?
   > they may feel insulted
2. If you don't use impersonal feedback when talking to a difficult employee, you may make the situation worse.
3. Employees can easily get confused if the feedback they receive is inconsistent.
4. A manager who offers consistent feedback and guidance to difficult employees often brings positive changes to their behavior.
5. If you give conflicting feedback to an employee, you are being inconsistent.
6. If she had kept her feedback more impersonal, he may have ben more willing to accept it.
7. If you want your employees to change, you need to give them actionable feedback and clear goals to work towards.
8. The more specific and constructive your feedback is, the more actionable it is for the employee.
9. Someone who is empathetic can sense other people's emotions and easily imagine their point of view.
10. If you can't relate to how someone feels, it may be hard to build a relationship with them.
11. If feedback only focuses on why an employee needs to improve, but not how they can improve, it will be hard to implement.