Customer service

46. Give an example of how you have dealt with an unsatisfied customer.

Have empathy for a mad person and tell the person you understand and apologize for the problem at hand. Ease their frustration and know that their time is important, and assure them that next time things will be handled differently. If the problem is office or financial related, show proof.

1 - don't take it personally;
2 - Let them vent; An angry patient is gonnna be willing to talk, and you will know when you join the conversation.
3 - Make sure you understand their issue. Make sure that they understand you understand. Too many people jumping in too fast and will actually make things worse.
4 - take immediate action;There is always something that you can do to make the patient happy or at least happier. That something will depend on your practice policies.
5 - Avoid problems going forward. If the complain is from your system, fix your system. Giving patient accurate imformation and changing your billing system.

47. What steps do you take to gain a customer’s trust?
Be respectful
Be predictable
Create consistency
Be responsive

48. Give an example of a time when you went the extra mile to give good customer service.
I offer a drive for a patient home as her son fail to pick her up after dental surgery.

49. How would you deal with a customer who you felt was becoming unreasonable?
Send the customer to our competitor, we can't please everybody, but we will need to keep sending cheerful information to all customers and make sure that they understand that we will always do our best for customer services.

Motivation and enthusiasm

50. How do you stay motivated when working alone on a project?
1 - Make a to do list
2 - Set deadline for the task
3 - Eavluate it with incentives

51. How do you stay motivated when working on a project that doesn’t interest you?
1 - Think about the impact
2 - consider my responsibility
3 - consider the money that i will get from the project.

52. How do you generate enthusiasm on days when you’d prefer not to be at work?

The Simplest Ways to Stay Enthusiastic in Life (Even When You Are Drowning in Work)
Act enthusiastic. ...
Take 15 minutes a day to do something you love. ...
Get enough sleep. ...
Feed yourself well. ...
Move your body. ...
Practice self-compassion. ...
Meditate. ...
Flex your “what's going well” muscle

53. How do you deal with colleagues who are lacking in enthusiasm?
54. Which one of these is the most important aspect for you at work? Career development, perks, and benefits, salary, or nice coworkers?
55. What do you hope to achieve during your first six months here?