3月11号晚上,收到最新回复如下:
Please include the line below in follow-up emails for this request.
Follow-up: 764068209
Hello,
Thank you for your Apple Search Ads inquiry.
So that we can investigate your inquiry further, please provide your Apple Search Ads account name and ID.
Alternatively, please reach out to us by using the “Contact Us” link located at the bottom of the page within your Apple Search Ads account or within the dropdown after clicking on your account name in the top right hand corner. It will help us have more visibility into your Apple Search Ads account for investigation.
Best Regards,
The Apple Search Ads Team
Find out how developers are using Apple Search Ads to reach more customers on the App Store https://searchads.apple.com/advanced/success-stories
方法一:3月12号,提交了需要的Apple Search Ads account name and ID
Apple Search Ads account name and ID.png
Follow-up: 764xxxx09
Apple Search Ads Account name:xxxx iOS App
Apple Search Ads Account ID:24xxxx60
App ID: 154xxxxx18
方法二:3月12,同时在https://app.searchads.apple.com页面点击contact us联系上报相关问题
image.png
3月13号,收到一封来自Lingjie_chen@apple.com的邮件,内容如下:
Hi there,
我们收到内部关于你的询问，关于为什么找不到app，因为我们收到了app store那边的信息说这个app不能投放，如果对条款有疑问，可以去我们官网看具体细节。Celebrating a decade of Advertising at Apple
Lingjie(JJ) Chen
Client Partner
Apple Search Ads
235 2nd Street San Francisco, CA
Lingjie_chen@apple.com
3月15号,经过讨论针对以上邮件作出回复如下:
I can’t search it when creating campaign. We've made a very careful check in the App and didn't find any wrong. The app is absolutely compliant with App Store Guidelines since we've being online about 2 months. I hope you can help me with this issue. If there is any issue with the product, please let us know.
3月16号收到Lingjie_chen@apple.com最新回复如下:
Hi there,
We got notified by App Store that this app is not complied with their policies but there is no detail about which guideline you are following. We suggest you reach out to App Store for further questions.
目前找到问题的解决方向:联系苹果商店,了解app不符合哪些政策指南,进而修改
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