Coursea笔记-Psychological First Ai

Module 2- Reflective Listening/ Rapport

Lecture 3- Lecture 3: Reflective Listening& Rapport

Reflective listening techniques- active listening

understand- trust- compliant   (compliance 非常重要，特别是在pandamic的时候)

Establishing rapport- introduce yourself in a respectful manner and explain who you are, what you're doing 

Well-phrased question- how are you doing?

Summary paraphrase- take someone else's words, rephrasing it

Empathy- sit beside someone

当别人说出自己的不幸处境时，不要急于讨论solution，更重要的是理解他的心理处境。

"We must sometimes bear witness to someone's distress before they are ready to receive objective assistance ”

Lecture 4- How reflective listening works

Reflective listening 体现了 

1-A willingness to listen

2-Rapport, alignment (avoids arguments)

3-Value in what the other person has to say

4-A desire to assist in problem solving

5-a sense of interpersonal support 

Techniques

1-be present

2- listen

3-allow catharsis(精神发泄)

4- don't rush to solve a complicated problem with a simplistic solution

5- don't try to make the person feel better by diminishing, trivializing his/her concerns

6-don't argue