Many people have had the experience of not knowing how to help others who are feeling down. An article on the website of Psychology Today （今日心理学）introduces some of the right ways to comfort people. The article was compiled by WeChat Public Number Xinzhizhou（心之洲）.
First, listen to others attentively. Listening to others is one way to show respect, especially if the person is in an emotional state（情绪化）. When someone is out of spirit, many people want to end the conversation immediately, but they may miss the opportunity to help each other. Tears and defensive anger are both natural physiological responses when people feel sad which may be the result of stress or problems. Therefore, listen to what the other person is saying, and don't simply avoid or prevent the other person's emotional catharsis.（情绪宣泄）
Second,consider things from others' point of view. If you show that you really want to know what's going on, it can help them jump out to see their emotions and better reflect on what's going on. You can first find out the reason for what happened from the other person, and then ask what the other person expected. If what the other person wants can be achieved, you can then ask if there is any way to do it. In short, try to find the best way to move forward.
Finally, the article gives six guiding principles for effectively comforting people who are in a bad mood. First, create a safe space by breathing calmly, and show your concern. Second, accepting their emotions is a normal human response. Third, sum up what they say and express it so that they can "see" their story. Fourth, try to find out what they actually lost. Fifth, when they realize what they need now, ask them what they will do next. Sixth, if you feel that you are at risk of being hurt in the process, please leave as soon as possible without any reason, or you can say that you are uncomfortable with this conversation.
These are just a few steps to effectively comfort the people around you who are in a bad mood. I hope they will help you.
网友评论