It's most important to solve the problem for the time being. 现在更重要的是解决问题。
必备词
1. put a stop to 使停止
2. take action 采取行动
3. apparently /ə'pærəntli/ adv. 显然地；似乎，表面上
4. latter 后者
5. handle 处理
6. frustrated /'frʌstretɪd/ v. 挫败；阻挠（frustrate 的过去式和过去分词） adj. 懊恼的，沮丧的；无效的，没有得到满足的；失意的，不得志的；（性欲）被抑制的
7. be angry about sth. 对某事很生气
8. talk to the customer 和顾客谈谈
9. for the time being 现在
10. suggest 建议
11. dispute 纠纷
12. consensus 一致
讨论解决方法
1. How do you think we should handle this? 你认为我们该如何处理这个问题呢？
2. What would you do in this situation? 这种情况下你会怎么做？
3. Do you have any other suggestions? 你有其他的建议吗？
4. What should I do about Harbor Basin? 关于哈伯卫浴公司的事我该怎么处理呢？
5. I will take action as soon as possible. 我会尽快采取行动。
6. What I would do is ask for the supervisor's approval. 是我的话我会去征求主管的同意。
7. Apparently, the latter is the main reason. 显然，后者才是主要原因。
8. Well, I think one thing you could do is to talk to the customer. 嗯，我觉得你要做的就是找顾客谈谈。
9. I suggest having this dispute solved by mediating. 我建议通过协调来解决争端。 mediate /'midɪet/ adj. 间接的；居间的 vi. 调解；斡旋；居中 vt. 调停；传达
10. Consultation is the best way to achieve consensus. 协商是达成一致意见的最好方法。consultation/,kɑnsl'teʃən/ n. 咨询；磋商；[临床] 会诊；讨论会
安抚客户
1. You've been obviously very angry about this situation. 显然，您对目前的情况很生气。
2. It is inevitable to have some disputes in doing international business. 国际贸易中发生纠纷是难免的。
3. I see waht you're saying. 我了解你所说的。
4. I understand how frustrated you must feel. 我理解你一定很沮丧。
5. I understand you're upset,sir. 我知道您很着急，先生。
解决冲突的方式
1. compete /kəm'pit/ vi. 竞争；比赛；对抗
2. concede/kən'sid/ vi. 让步 vt. 承认；退让；给予，容许
3. cooperate 合作
4. avoid 回避
5. compromise 妥协
常用句
1. How would I seek for means to solve the disputes between products? 怎样寻找处理与生产者之间纠纷的办法呢？
---I'm afraid I can't answer this question. 我恐怕无法回答这个问题。
2. I though you you'd put a stop to it then. 我以为你已经平息了此事。
3. I apologized for the detective products sent to the exhibition today. 我为今天送到会场的产品中有瑕疵品而抱歉。
---I hope you can get this matter quickly. 我希望你能尽快解决。
4. If you wish, information about specific incidents can be supplied in two days. 如果你希望的话，有关特别事件的信息将会在2天内提供给你。
5. Generally speaking, friendly negotiation or mediation is beneficial to both parties. 总体来说，友好协商或调解是解决冲突的最好办法，对双方都有好处。
friendly negotiation 调解 be beneficial to... 对...有好处
6. My suggestion is that you give up the intent of arbitration and bave a talk with the seller. 我的建议是放弃仲裁要求，与卖方谈一谈。
7. give up the intent of arbitration 放弃仲裁的念头
8. To strengthen our friendship, I think the best way is to achieve consensus through consultation. 为了加深我们之间的友谊，我觉得最好的办法是通过双方协商圆满解决。
--BYL Wuhan 20220923
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