3.2.4 Calling Customer Service

Thank you for calling our customers support. 

Please listen to the following menu to help us direct your call. 

Please say or press #1 to pay your bill. 

Please say or press #2 to upgrade your service plan. 

Please say or press #3 to report a technical problem. 

Please say or press #4 if you want to hear these choices again.

I don’t want any of these choices.

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You may also go to our website for help.

I went to your website but it didn’t help. I want to speak to a human being.

Your business is very important to us.

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Please say or press #5 or hang up to end this call.

None of these! I want a human being. I want to cancel my service.

Please wait while we connect you to a service representative.

Finally, this is what they called customer services?

The customer is frustrated because he wants to speak to a human being, not a machine.

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To assist our representative, please say your first and last name.

Tom Smith.

We heard Tom Smith. If this is correct, say or press #1. If this is not correct, say or press #2.

1.

Thank you. For security purposes, what was your father's middle name?

He didn’t have a middle name.

Thank you, a customer service representative will be with you shortly.

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I’m sorry but our offices are closed. 

Please call back during business hours. 

Our business offices are open Monday to Friday, from 8 am until 6 pm. 

Thank you for calling.