有效的倾听是很多对话的前提，以下总结了几个要点。
Articulating
简洁地从对方谈话中提炼要点并清晰表述的能力。
Articulation is the ability to succinctly describe what is going on.
Clients often can’t see for themselves what they are doing or saying. Or perhaps they can see the details but not the bigger picture.
With this skill, you share your observations as clearly as possible, but without judgment.
例句：Can I tell you what it sounds like over on this side of the line?
Clarifying
避免歧义的法宝。
Coaches serve as a resource to help clients create greater clarity.
The skill of clarifying is a combination of listening, asking, and reframing.
例句: “Here’s what I’m hearing …” “Is that right?” “It sounds like you’re looking for…”
Meta-View
与日常繁琐的事务拉开距离，提供一种上帝视角。
Get in the imaginary helicopter with the client, take it up to about 5,000 feet, and look down on the client’s life.
Meta-view presents the big picture and opens up room for perspective.The meta-view reconnects clients to their vision of themselves and a fulfilling life. When they’re struggling at the foot of the mountain, looking up at the daunting work to be done, meta-view allows them to float above it and get a fresh perspective.
例句：“What do you see from up here? What’s the truth you can see from this vantage point that you couldn’t see down there?”
Key: To maintain clarity of perspective and hold the big picture.
Metaphor
用隐喻来抓住事物的特点，主动的倾听和反馈。
The skill of metaphor enables you to draw on imagery and experience to help the client comprehend faster and more easily.
The question “Are you drifting in a fog?” creates a picture, an experience, that engages the client at a very different level than “Are you confused?,” which addresses the client’s intellect.
Acknowledging
Acknowledgement recognizes the inner character of the person to whom it is addressed
Acknowledgement often highlights a value that clients honoured in taking the action.
Clients will know when the acknowledgement is honest and true. They will be more resourceful in the future because they recognize the truth you illuminated.
——《Co-active Coaching》笔记
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