（正版付费用户适用）方法简单：
1.发问题描述邮件给其客服：
2.等待邮件回复，获取激活码，回退下载至1.3.0版本
3.激活登陆，解决。下附客服指导。
1.3.0版本下载链接： direct download link.
Thank you for contacting Dr. Mac Support.
We sincerely apologize for the late response regarding this matter.
We are fully aware of the issue and we already have a dedicated team that is currently investigating it. Please be patient while we're fixing the issue on our end. Kindly re-install the app and use the latest build of Dr. Cleaner Pro to fix any corrupted component that may have caused the issue.
Here are the steps to remove old Dr. Cleaner app:
1. Quit Dr. Cleaner process by right clicking the Dr.Cleaner icon on the upper right corner and choose Quit.
2. Open Finder and go to Applications. Drag the "Dr. Cleaner" or "Dr. Cleaner Pro" to the Trash
3. Delete other Dr. Cleaner files. Please follow the steps below.
a. Open the Go To Folder by pressing the following keys shift + command + G on your keyboard.
b. Go to Folder will open, then type " ~/Library/Containers" then click onGo.
c. Look for the folders "com.trendmicro.DrCleanerProPlus" or"com.trendmicro.DrCleaner" or"com.trendmicro.DrCleanerOnline" and drag it to the Trash.
4. Empty the Trash
5. Restart the computer
Install the latest build Dr. Cleaner Pro application using this direct download link. You can use this replacement serial number to activate and unlock the full version of the application:激活码（以隐藏）
Step 1:
Step 2:
Step 3:
Step 4:
We will send an update over the app as soon as possible once it is available. Thank you for your consideration and understanding.
Best Regards
Dr. Mac Support Team
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