Words

1. chide

斥责;呵斥;指责 If you chide someone, you speak to them angrily because they have done something wicked or foolish.

2. dumbfounded

惊呆的;目瞪口呆的 If you are dumbfounded, you are extremely surprised by something.

e.g. I stood there dumbfounded.

我站在那儿目瞪口呆。

3. fester

(局势、问题或情感)恶化，激化,加剧

e.g. Resentments are starting to fester.

仇恨开始日益加深。

个人感悟

我觉得本章的标题 seek first to understand， then to be understood 基本上概括了本章内容。作者首先举了一个配眼镜的例子引出 diagonose 的重要性，接着提出了emphatic listening 的概念，这也是本章最吸引我的地方。

我不是个很会倾听的人虽然我深知其重要性，更不要说 emphatic listening了。现在觉得自己应该首先学会倾听，再慢慢到emphatic listening， 这个才能实现双向沟通。特别喜欢文中的几句话：

You may say you care about and appreciate me. I desperately want to believe that. But how can you appreciate me when you don't even understand me?

Don't push; be patient; be respectful.