You may hear:
1. May I speak to Mr. Wolf?
2. Extension 123, please.
3. I'll call again
4. I'd like to leave a message
5. Would you just tell him that I called?
You may want to say:
1. Hello, this is Rita
2. who is this
3. who are you looking for
4. speaking.我就是
5. Just a moment, please
6. I'll put him through
7. he is not available right now
8. you have the wrong number
9. he is no longer with us
10. he's still on the line
11. he is not at his desk at this moment
12. he will be back at about 5 o'clock
13. could you call his cell phone
14. would you like to leave a message
15. should I get him to call you back
16. thank you for calling
Dialogues:
1. -Hello, this is Rita of ABC Company \ Rita speaking \ Rita Hu, may I help you?
-hello, is Amy there? \ could I speak to to Amy
-who is this? \ who's calling, please? \ whom am I speaking to?\ May I ask who's calling？\ may I tell him who's calling? \ whom should I say is calling?
or-this is she \ speaking \ this is Amy speaking, who's calling?
-Joyce. could I talk to Amy please?
-sure, just a moment, please \ hold on \ just a sec \ can I put you on hold?
2. - Is Amy from the promotion department available?
- You've called the sales department, but I'll put him through. \ I'll get him for you \ I'll connect you with him \ I'll transfer your call \ I'll switch you to him
3.- can I speak to Mr. Becker
- sorry, he is not available right now
he is in a meeting right now
he is tied up at the moment
he's extremely busy at the moment
he's right in the middle of something
4. - sorry, I think you have the wrong number
you've got \ dialed the wrong number
there's nobody here by that name
there's no Amy here
5. - I'm sorry to tell you he is no longer with us
he quit the job
he resigned from this company
he left the company
6. -could I have extension 239, please?
- I'm sorry, he's still on the line. would you like to wait, or can I take a message?
he's still on the line
he is on another line now
he is talking to someone else now
the line is engaged
he's busy talking to a client
7. - I'm afraid he's not at his desk at the moment, would you like to leave a message?
he's out now \ he just went out \ he just stepped out
he's out for lunch \ he's on his lunch break \ he's not in right now
he is away from his desk
he has left for the day \ he's gone for the day
he's off today \ today's his day off \ he's on vacation \ he's on holiday \ he's on a business trip \ he hasn't shown up yet.
8. - when will he come back?
- he will be back at about 5 o'clock
he will be back by 5 o'clock
he should be back in ten minutes
would you try again in 10 minutes?
he's expected to be back in a couple of hours
he's gone until Friday
9. - this is an emergency. I need to get in touch with him right now
- if it's urgent, could you call his cell phone?
he is out of the office today, but you can reach him on his cell phone.
please take down his cell phone number. it's 09934094990
10.- I'm sorry, but he is not in at the moment. would you like to leave a message?
can I take a message for you?
do you have any message to pass on to him?
he is in a meeting right now. is there any message?
would you like to leave your number?
11. - should I get him to call you back?
- Yes, as soon as possible
could I tell him to ring you back?
I'll have her return your call later
12.- let me call back later again, thank you
- thank you for calling
thanks for your call
thanks for calling me about this matter
I appreciate your call.
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