Clearing up misunderstandings or acknowledging a mistake:
I'm sorry. I had no idea. / I didn't know.
Forgive me. I should have known that. / I completely forgot.
How insensitive / inconsiderate of me !
I'm so sorry. I really didn't mean to criticize / be rude.
I apologize. You must think I'm terribly insensitive.
I appreciate you telling you. / I appreciate that you told.
Reacting sensitively to had news:
I'm so sorry to hear that.
I hope he/she gets/feels better soon.
Please send/give him/her my best wishes.
How terrible! / That's awful!
My condolences/sympathies. / Please accept my condolences.
If there's anything I can do, let me know.
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