CMBD Systems – Making Change Work in the Age of Cloud and Agile

Change Management includes impact analysis of changes to configuration items (CIs) and their associated services, as well as change automation for activating changes more effectively.
在项目实施中往往会与企业内已有的平台做对接（如：监控系统、统一用户平台、OA、自动化运维平台、云管平台、安全审计系统、CMDB平台等），形成数据联动,便于数据资源更好的“消费“与”被消费“。那么在本方案中我们重点讲解一与CMDB（IT资源管理）平台对接场景。众所周知CMDB平台的作用是管理一切IT硬软件资源、状态及关系映射，为上层平台提供数据消费，我们以下来举几个例子：

读取CMDB平台中的数据为各大管理流程用于资源定位、故障根因分析、变更影响分析等；
读取配置数据为服务级别(SLA)提供数据因子，在流程执行过程中自动匹配对应的SLA；
读取配置数据为巡检任务提供支撑；
读取配置数据为容量管理及分析提供支撑；
读取配置数据与流程记录关联形成全生命周期管理；
读取配置数据与供应商、合同管理及任务进行关联，便于数据的一致性及完整性；
对于不能通过自动发现且需要依靠人工或变更流程来更新的配置项需要返写到CMDB平台；

An enabling set of software delivered capabilities to discover, reconcile manage, and optimize critical IT service interdependencies in the face of change. CMDB Systems are multidimensional in benefits that over time can support the full IT organization while providing a foundation for more effective alignment between IT and the business or organization it serves. CMDB Systems generally require attention to process, culture, and communication and technology to achieve their full value.
Technologically, the CMDB System is a means for reconciling multiple “trusted sources” to capture physical and logical service interdependencies. As such, its roots have been in data management and service modeling. This is evolving to become more inclusive of discovery, automation, analytics, and other technologies.

a central data store of critical IT environmental information, with links to such information stored in other systems, to document the location, configuration, and
interdependency of key IT assets, both physical assets and applications. The CMDB can support the change process by identifying interdependencies, can improve regression testing by capturing insights surrounding these interdependencies, and can be helpful in diagnosing problems impacted by changes to the IT environment.

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