20 Roles & Responsibilities of a Quality Manager
1.Provide Leadership to organizational Quality Program
2. Develop, operationalize and upgrade Strategic, Quality Program.
3. Measure, Monitor and Control, Customer Satisfaction
4. Develop and train
People and quality concepts, tools and methodologies.
5. Manage and control Quality control labs
6. develop, organizational and departmental
Quality objectives and associated KPIs.
7. Facilitate departments on Process. Control & Lean Management
8. Manage Quality Audits and self assessments
9. Ensure appropriate knowledge, ethics and attitude for quality auditors
10. Prepare and communicate Quality report
11, Develop and operationalize. Quality Circles or improvement Teams
12. Inculcate teamwork for attaining Quality Goals.
13. Faciliate standardization of products and services.
14. Ensure effective Document control system
15. Automate digitize and analyze quality Data & dashboards.
16. Develop Quality in Customer Services
17. Develop and manage innovation in Quality for the growth of organization
18. Develop quality promotion campaigns
19. Promote and provide motivation to employees on Quality.
20. Promote Quality Culture in Organization
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