1.这本书的标题21 Days of Effective Communication，我认为它应该主要是谈什么问题的？
主要谈论有效沟通
2.关于这个问题，在学习之前，我知道些什么？
沟通不是口若悬河，滔滔不绝，而是言之有物，能体现自己的价值，也能体现别人的价值，更重要的是推动和解决问题。
3. 关于这个主题，在学习之前，我的观点是什么？
认为沟通就是表达能力强，口才好
4.接下来我要开始学习，我最想知道的、最想通过本书解决的问题是什么？
学习下别人是怎么沟通的
Introduction: Who Is This Book For? Communication should be natural – so why do we find itchallenging?
My journey Making the jump from reading to action
How to use this book Caution ahead.
Day 1: Listen Top tips that will make you an outstanding listener
Day 2: Count The Number Of Times You Interrupt Other People
Day 3: Become An Inclusive Communicator What is “inclusive communication” anyway? Tips for inclusive communication Is inclusive communication really necessary? Why making offensive jokes is harmful, even if you really are “only joking” Put It Into Practice
Day 4: How To Expand Your Vocabulary Why your vocabulary really does make a difference Put It Into Practice
Day 5: Swap “But” For “And,” & Embrace “Yet” “But”, “and”, and positive communication Another problem with using “but” The power of “yet” Put It Into Practice
Day 6: Watch Your Pronouns Do you like to talk about yourself? You’re normal! Limit your “I”s When to use “I” Cut down on “I” talk, and use “we” talk instead
Day 7: Offer A Helping Hand Why asking someone if they need help can get complicated Put It Into Practice
Day 8: Practice Saying “Thank You” Gratitude and mental health Put It Into Practice Exercise I
Day 9: Stop Trying To Score Points Why point scoring is, well, pointless
Day 10: Ask Questions That Get Results Put It Into Practice
Day 11: Refine Your Voice & Speaking Style Put It Into Practice
Day 12: Focus On Behavior, Not Character Put It Into Practice
Day 13: Uncover Your Communication Background The Story Of Jenny A few questions to ask yourself
Day 14: Understand How Different Generations Communicate The Generations You’ll Meet At Work – And How To Communicate With Them Put It Into Practice
Day 15: Master The Art Of Communicating Via E-mail Put It Into Practice
Day 16: Stop Putting Yourself Down! How to conquer the self-deprecation habit
Day 17: Ask Someone For Advice Put It Into Practice
Day 18: Shut Down Nosy People Put It Into Practice
Day 19: Put Together A Persuasive Message Put It Into Practice
Day 20: Improve Your Mediation Skills Put It Into Practice
Day 21: Drop The Clichés
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