英语流利说 Level5 Unit1 Part1 A Custo

comlaint  n.不满的原因; 抱怨; 埋怨; 投诉; 

Is this the ACE service center?

Yes ,it is sir.May I help you?

Yes.I'm calling to complain about your service.

Certainly sir.I'm sorry to hear that. Let me see if there is something I can do to help you. Pleas tell me what happened.

I ordered a new washing machine on your website. It was more than a week ago.

Question:The phrase,may I,signals...    a request      signal  v.示意; 标志; 表明;

Before you go on,may I have your order number please？

Sure it's abc 1005.

And may I have the last four digits about your social security number?      

digit n.(从 0 到 9 的任何一个) 数字，数位; 手指; 拇指; 脚趾; 

alien  n.外国人; 外侨; 外星人; 外星生物;

I don't have a social security number.I'm an illegal alien.

Very funny,sir. OK，then. what's your first pet's name?

Mr kitty.

OK,I see your all information. Now,what's the problem?

I ordered the washing machine and paid for it. Then I chose a delivery date from a set of choices. It was supposed to be delivered today ,but it's still not here.

a set of   一套 一副

Did anyone contact you?

No,I haven't received any messages.

I'm sorry to hear that sir. I see here that the washing machine you ordered hasn't arrived in our warehouse yet.It can't be delivered until next week.

warehouse  n.仓库; 货栈; 货仓;

You don't even have it yet? Why haven't I been  notified? I took time off from work to be at home today.

You should have been notified  by phone or email.

I wasn't. I haven't received any notification.This is very upsetting.

notification n.通知; 通告; 告示;       upsetting   adj.令人不快(或忧虑、苦恼)的;

I understand sir. I'm really sorry for this.

Being sorry isn't enough. I'm really upset. This is no way to do business.

This is no way to do business.  这不是做生意的办法

Yes,sir.I understand. I can sent you a 50-dollar gift coupon as a way to express our  appreciation  for your patience.

coupon  n.配给券; (购物) 票证; (购物) 优惠券     gift coupon  礼品券，赠券;

appreciation   n.欣赏; 理解; 体谅; 同情; 感激; 感谢;           atience  n.耐心; 忍耐力; 毅力; 坚忍; 恒心; 单人纸牌游戏;

I don't care about the money.I don't blame you of course .But I want you to konw how disappointed I am with ACE. I expected much better service.

I'm really sorry,sir. Is there anything I can do for you ?

Yes,there is. I would like to cancel the order and get a refund.

refund  n.退款; 返还款; 偿还金额;

I'm sorry to hear that ,sir. But I understand. I will see to it that you get  your refund.

see to it [词典]留意必定做…;    我会确保你拿到你的退款。

How long  will it take before I get the refund.

You should see the credit on your next month's credit card billing statement.

billing statement. 账单    billing账单 statement说明   credit n.赊购; 赊欠; (从银行借的) 借款; 贷款; (借钱偿还的) 信誉

Thanks for your help.

You're welcome sir. And once again,please accept out apologize