【学习笔记】懂你英语 商务英语 Level 3 Unit 2 P

【学习笔记】懂你英语 商务英语 Level 3 Unit 2 Part 2 （V）Dialogue: Taking an Order

女 Joan Harris    J

男 M

J

Hi, this is Joan Harris from Olsen Chair Design.

How can I help you today?

M

Hi, I'd like to place an order for one of your chairs.【填空】

J

Certainly. Have you ordered from us before?

M

I have. A year ago.

【选择】-When did he last order from the company?    -He ordered something a year ago.

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J

Okay, great.

So, which model of chair are you interested in ordering?

M

The Comfort Plus model.

J

Okay. And how many would you like to order?

M

Sixty-five chairs.

Do you have that many available?

J

It won't be a problem.

The Comfort Plus is one of our most popular models.

We always keep a large supply in our warehouse.【填空】

【选择】-How many chairs does he want to order?    -65

【选择】-Which chair model does he want to order?   -the Comfort Plus

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M

Great. Could I get an estimate before I place the order?【填空】

J

Certainly. I can send you one through email before the end of the day.

M

Just to confirm, packaging and shipping costs are included in the estimate, right?

J

Yes, the estimate includes the cost of the order, plus the costs for packaging and shipping, and insurance.

M

Okay. After you send it, can you also call me to confirm?

J

Alright, I'll call you as soon as I send the estimate.

M

Great! Thanks so much for your help, Joan.

J

You're welcome.

【选择】-What does the estimate include?   -packaging and shipping costs

【选择】-What will she do after sending him an estimate?   -She'll call him to confirm.

【选择】-When will she send him the estimate?   -by the end of the day.

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J

Hi, this is Joan Harris from Olsen Chair Design.

M

Hi, Joan.

J

I'm calling to confirm the estimate for your order.【跟读】

It's going to be $3,575.

If you want shipping insurance, that will be an additional $35.

M

Is shipping insurance really necessary?

J

I think so.

You may lose a lot of money if your order gets damaged or lost.【朗读】

But if you get insurance, you can get your money back when there are any problems.

【选择】-Why is she calling him?      -to confirm the estimate for his order

【填空】Without shipping insurance, he could lose a lot of money, if his order gets damaged or lost.

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M

Okay. I'll pay for the insurance.

J

So then your total cost will be $3,610.

What's your preferred method of payment?

M

I'll do a bank transfer.

I already have your account information from the last time we ordered from you.

J

Great. Once we've received your payment, your order should ship within 48 hours.【填空】

It will probably arrive at your office in about 7 business days.

M

Great. Thanks so much. Goodbye.

J

You're welcome. Bye.

【选择】-Why does she think he should buy insurance?    -He can get his money back if there are any problems.

【选择】-Why does he want to pay with a bank transfer?    -He already has their account information.

【选择】-When will they send out his order?    -after they receive his bank transfer

【选择】-He'a calling to place an order for some chairs.