Flight Attendant Skills List

A - D

Active listening 积极倾听

Adaptable 适应性强的

Articulating clearly 表达清晰

Assertiveness 自信

Attention to detail 注意细节（ek服务要点）

Attentive 关心周到的

Calming agitated passengers 能安抚焦虑的旅客

Collaborating 团结合作

Critical thinking 批判思考能力

Customer service 客服能力

Decision-making 决策能力

E - N

Energetic 精力充沛的

Establishing rapport with passengers 亲和力的感觉

Evaluating situations and requesting assistance as warranted 能评估情况并情况请求援助

Flexible 灵活应变

Fluency in a foreign language 外语流利

Friendly 友好的

Interacting effectively with people from different cultures能有效应对不同文化的人

Interpersonal skills 人际交往能力

Inventory skills 职业技术能力

Leadership skills 领导能力

Market and sell products 销售能力（机上免税品销售）

Multitasking 多重任务处理

Neat and tidy appearance 干净整洁的外表

Noticing security threats 能注意安全隐患

O - R

Organizational skills

Physical stamina 良好的体力

Polite

Problem-solving skills

Public speaking

Reading comprehension 阅读理解能力

Reassuring nervous passengers

Reliable

Remaining poised under pressure

Resolving complaints 处理抱怨

Resolving conflicts 处理冲突

S - Z

Selling meals, beverages, and headsets

Sense of humor

Serving food and drinks

Strength to operate emergency exits and equipment

Swimming and treading water

Tact 机智的

Writing reports regarding incidents