懂你英语L3-Unit3 2-1 Listening
QuickServe
1.
QuickServe is a home repair company.
It provides quick, reliable repair services to homes.
QuickServe handles pluming and electrical issues 24 hours a day.
It also cleans roofs, fixes internet connections and replaces broken windows.
For a small fee, costumers subscribe to the service.
Its main costumes are the elderly, which means older people.
Whenever costumes have a problem, they can call for help.
There is a small service charge for each service call.
2.
The company was established five years ago, and is growing rapidly.
It started in one city, but is now in 5 cities.
The company plans to expand to 10 cities within the next 24 months.
In each city, there is a small central office in a low-rent area of the city.
The central office handles the business, advertising, payroll, and billing.
It also takes calls from costumers, either online or by telephone.
It takes calls 24 hours a day, seven days a week.
3.
Sixty percent of company's employees work from their homes.
When a customer calls into the central office, a service employee is contacted.
The service employee then contacts the costumer and sets up an appointment.
These service employees are highly trained and provides excellent service.
In emergencies, such as a serious pluming problem, service can be provided within an hour.
One reason for this is that the service employees live in different parts of the city.
They are not centrally located, so it’s quicker and easier for them to travel to a customer’s home.
4.
QuickServe has an excellent reputation.
Its prices are reasonable and its services are quick and efficient.
The company's service employees are clean, polite and efficient.
In this type of business, person to person contact is the key to success.
With each satisfied costumer, more costumers subscribe.
Satisfied costumers recommend QuickServe to their friends.
This kind of word-of-mouth advertising is very cost effective.
Cost effective means that the results are good without paying a high price.
In other words, quality service provides its own reward to the company.
5.
The company takes great pride of being honest with its costumers.
There are no hidden charges for their services.
As a result, the number of costumers in each city is growing rapidly.
With the ageing population, there are more elderly people who need repair home services.
These people need to have confidence in the service provider.
They don't want to be cheated.
## (Customers never want to be cheated.)
These people don't mind paying a reasonable fee for high quality service.
High quality service should be rewarded.
6.
The company provides a range of service plans, each with a different subscription price.
The least expensive service plan is called the basic plan.
This plan provides non-emergency services with a very low service charge.
The most expensive service plan is their VIP plan.
The VIP plan provides emergency services 24 hours a day with no additional service charge.
It also provides rebates to customers who don't call for any service during the year.
In addition, QuickServe gives bonus points to costumers for each year they subscribe.
These bonus points can be used to buy new appliances such as stoves and refrigerators.
7.
If the business continues to grow, the owners may decide to take the company public.
This means that the public can buy shares of the company.
It will then change from a privately-owned company to a public company.
The owners believe that their business is successful and can expand around the world.
They also believe that taking their company public can make them rich.
(They think that taking their company public they can become rich.）
复述要点:
1.QuickServe provides ....
Its main costumes are.....
2.The company was established....
It expand.....
The central office handles....
3. Employees work from .....
Service can be provided ...
They are highly trained and ....
they are not centraly located...
4.excellent reputation
Its prices are....and its services are ....
word-of-mouth advertising
5.a range of service plans:
the basic plan
the VIP plan
rebate
bonus point
6.If the business continues to grow, the owners may....
from a privately-owned company to a public company.
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