2019.7.30 收到违规通知，App被下架
10.0 - PLA
Hello,
Upon further review of the activity associated with your Apple Developer Program membership, we have determined that your membership, or a membership associated with your account, has been used for dishonest or fraudulent activity. Therefore, your Apple Developer Program account has been flagged for removal.
If you would like to appeal this termination to the App Review Board, you must do so within 14 calendar days. When submitting your appeal, be sure to select "I would like to appeal an app rejection or app removal" from the drop-down menu on the Contact the App Review Team page. Otherwise, your Apple Developer Program membership will be terminated and all apps associated with your account will be removed from the App Store.
We found that your app is in direct violation of the Apple Developer Program License Agreement, which states:
"You will not, directly or indirectly, commit any act intended to interfere with the Apple Software or Services, the intent of this Agreement, or Apple’s business practices including, but not limited to, taking actions that may hinder the performance or intended use of the App Store, Custom App Distribution, or the Program (e.g., submitting fraudulent reviews of Your own Application or any third party application, choosing a name for Your Application that is substantially similar to the name of a third party application in order to create consumer confusion, or squatting on application names to prevent legitimate third party use)."
During our review, we found a pattern of manipulative or misleading behavior that violates the Apple Developer Program License Agreement. These behaviors can include, but are not limited to, inaccurate metadata describing your app or service, misleading app content, engaging in inauthentic ratings and reviews manipulation, providing misleading customer support responses, providing misleading responses in Resolution Center, engaging in misleading purchasing or bait-and-switch schemes, and other dishonest or fraudulent activity within or outside of the app.
We do not disclose the specific findings of our investigations into Apple Developer Program membership accounts, and we have no additional information to share with you at this time. You can appeal this decision with the App Review Board at any time over the next 14 calendar days. When submitting your appeal, be sure to select "I would like to appeal an app rejection or app removal" from the drop-down menu on the Contact the App Review Team page.
Best regards,
App Store Review
线上5月份正在销售的版本，已经近三个月没有提交新版本审核，突然被下架。
可能原因：
1.被举报
2.被苹果抽查
3.最恐怖的猜测：在审核我们的另一个账号新传的App时，被疑马甲包，所以跟线上的主App进行了比对，结果发现线上的居然有违规内容，导致主App下架。因为主App下架后的第二天，新的App被拒4.3。
我们传的两个包，用的是同一台电脑，WIFI倒是有几个，没记住传包时用的网络，也可能是同一个IP，也许两个App产生了关联。
应该不是第3种情况，苹果进入审核应该会给正在审核状态，不会出现先审再改状态的说法。
游戏中确实有兑话费、兑换码、引导评论等操作，被下架后立即关闭了开关。
申诉：
App Review Board
回复：
App Store Review
可以添加构建新版本，又上传了一版，正在等待审核。（网上有说申诉期间不要上传新版本，说是会破坏审核规则，申诉也会失效。但是我们这个情节不一样，好多是因为正在审核中的版本被拒，收到违规通知，但是我们是线上的版本直接被下架。）
病急乱投医，什么方式都想尝试一下。（结果是无效！如果代码没变，最好还是不要上传了！先等苹果的回复再说，不申诉成功，苹果不可能继续审核的！）
8.1号 申诉+回复+拨打客服电话
2天后拨打客服电话，虽然都是普通话，听口音像是个外国的妹子接的，起不了作用，人家不负责审核这块，连帮忙催促审核也不行，只让耐心等待！
3天过去了，无果！
一般情况下，App下架前，苹果会有警告通知；但是这次直接下架，账号被“标记删除”，面临14天后被封号的威胁。听说是因为违规情节严重，苹果才会先斩后奏。
封号后，所有App都面临下架，除非将没有被查的App提前转移，这是最令人担心的一点。
但是我们的并没有立即转移，因为它不是最明智的选择，原因：
第一，转移App会导致两个开发者账号产生关联。
第二，转移其他App的话，考虑到苹果方会不会怀疑你心里有鬼，明明知道自己违规，还假装不清楚。
第三，我们的另一个账号上有个App被拒4.3，正在与苹果交涉中，也不安全。
但是，听说申诉结果出来之前不会直接封号。说明申诉一定会有回复，但是具体什么时间，什么结果不得而知。
2天至2个月，有的等了一个月还没结果，这是苹果的惩罚手段。好在现在被下架的产品，内购依然可以正常使用。但是，AppStore上已经找不到该游戏，不会有新用户的增长。
我想，就算是重新上架，也会经历很长一段时间。苹果没那么快就取消惩罚。
Dear App Store Review:
Thank you for your patience review. We have tried our best to check the game, but we are not very clear why it was removed.
Our team is committed to providing users with a good gaming product, so this game has been in compliance with the App Store review guidelines.
This game has been online for two and a half years since its release in 2017. It is very popular and has accumulated a large number of users. The removal of this game will have a huge impact on users.
We hope that you can review it again, feedback the problem in time, and be responsible for the product and the user. We guarantee that once problems are discovered, we will definitely correct them.
If there are no problems, we hope this game will be back online as soon as possible!
Best regards.
尊敬的苹果审核团队：
感谢您的耐心审核。我们已经尽全力去核查游戏了，但是我们不是很清楚它被下架的原因。
我们团队致力于为用户提供一个好的游戏产品，因此，此游戏一直遵守着App Store审核指南中的规定。
此游戏自2017年发布至今已经上线两年半，非常受欢迎并且已经积累了大量的用户，这个游戏的下架会给用户带来巨大影响。
希望您能再次审核，及时反馈问题所在，共同为产品和用户负责。我们保证，一旦发现问题，一定会积极改正。
如果没有问题，希望这个游戏能尽快重新上线！
谨启！
7天后再次拨打客服电话，结果比上次好一点，记录了账户邮箱，说会把案件给转达给内部渠道。
下午收到了一封邮件：
Following your communication with Apple Developer Program Support, your request about your app, "XXX," was forwarded to App Store Review.
I have escalated this information to the appropriate internal team. If needed, they will follow up with you directly.
There is no further action that you need to take at this time. If you have additional questions or concerns, however, please don’t hesitate to contact us.
We appreciate your continued patience. Your case number is 100871945685.
Best regards,
Hever
App Store Review
跟白天通话中的意思一致，还是要等待。太煎熬了！
10天后 8.9号又申诉了一次，如果再不审核，我就要提议转移App了。
11天后 8.10号在解决方案中心收到了回复，果然坚持就有希望。
Hello,
Thank you for contacting the App Review Board.
We are writing to let you know the results of your appeal for your app, XXX.
The App Review Board has evaluated your app and determined that your Apple Developer Program account will not be terminated.
However, upon further review of this app, the following issue was discovered during our evaluation:
Guideline 2.3.1 - Performance & Guideline 3.1.1 - Business - Payments - In-App Purchase
Your app contains hidden features that enable users to redeem in-app currency or points for physical goods, which is not appropriate for the App Store.
In order to return to the App Store, please fully remove this functionality from your app before submitting a new binary for review.
You may submit a new binary for review at any time. Once a compliant binary is submitted and approved, your app will return for sale on the App Store.
All apps submitted to the App Store are reviewed against the App Store Review Guidelines, including the Developer Code of Conduct. You can avoid future investigations by ensuring your apps don't attempt to mislead or harm customers or undermine the review process. Be sure to review the App Store Review Guidelines and read the Developer Code of Conduct so you understand our requirements prior to submitting any apps for review.
We hope you will consider making the necessary changes to be in compliance with the App Store Review Guidelines and will resubmit your revised binary.
Best regards,
Grace
App Review Board
意思就是账号不会被封停（消除“标记删除”），但发现了隐藏功能，需要去除，再重新提交ipa，一旦审核通过，就会重新上架。
正巧赶上周六，并且这封邮件是直接在解决方案中心回复的，等过了2天后，周一早上才看到。
8.12号周一立即将一直正在等待审核的3.3.0.0包撤掉，因为跟之前被下架的App的二进制文件一样，不改肯定过不了。下午3点左右提交新包之后，在原来的解决方案中心回复了一封邮件。
尊敬的苹果审核团队：
非常感谢您的耐心审核。
根据您反馈的问题，我们已经认真检查并删除了多余的代码。
希望您能继续审核最新的3.3.0.1版本。
第二天一早看到，从8.12号夜里11点多进入正在审核状态，在8.13号早上8点多还收到一封回复，离审核过去了9个小时。
Hello,
Thank you for your reply and efforts to comply with the App Store Review Guidelines.
Your app is still in review but is requiring additional time. We will provide further status as soon as we are able.
Thank you for your continued patience.
Best regards,
App Store Review
意思就是App正在审核，但是需要额外的时间。
中国早上8点，在美国那边应该是晚上，不出意外的话，也许明天会有结果。
然后并没有结果，正在审核 2 天了，听说发此类邮件是延迟审核的意思，赶紧回复了一封邮件。
8.14号
尊敬的苹果审核团队：
感谢您的回复，为了避免对用户产生更大的影响，希望您能尽快审核。
过了3个多小时，我们内部测试突然发现APP内购成功后会出现重大闪退BUG，不得不修复。凉凉的节奏？祸不单行！
正在审核中包，突然撤销，会不会让苹果方产生怀疑？ 会不会影响APP的审核进度，会不会导致延迟审核？
打客服电话，人家不告诉你，你的困惑是否会发生，也没义务替你分担焦虑与不安。只说，你可以进行撤销操作！对审核有没有影响，看审核团队，这些不是他们能左右的事。
版本是必须撤销的，让苹果发现App闪退，也会被拒，说不定情况更严重，主要是他们审核的周期不确定；就算苹果没发现BUG通过了审核，这个版本也不能上线，因为会影响玩家充值数据统计和玩家体验！ 太严重的BUG！
既然发现了这个问题，硬着头皮不改也不是明智之举。只能在解决中心发送道歉信，并且提交修复后的新版本：
Dear App Store Review:
We are so sorry!
As in the 3.3.0.1 version, we suddenly found a major bug in the game flashback after the payment of an in-app purchase project was completed. In order to avoid a greater impact, we have to urgently withdraw this version.
However, we are not interested in causing such a problem. We apologize if our negligence caused inconvenience to your review. We are really sorry!
We hope you can continue to review the latest 3.3.0.2 version, thank you very much!
Best regards.
尊敬的苹果审核团队：
十分抱歉！
由于在3.3.0.1版本中，我们突然发现了一个内购项目支付完成后，游戏闪退的重大BUG。为了避免产生更大的影响，我们不得不紧急撤回了这个版本。
但是，我们绝对不是有意导致这样的问题，如果我们的疏忽给您的审核造成了不便，我们深表歉意。真的很抱歉！
希望您可以继续审核最新的3.3.0.2版本，非常感谢！
最好的祝福！
8.15号 凌晨3点多 进入 正在审核 状态
不幸的是：我无意间又发现一个闪退BUG，为什么没测到？？？？ （加载广告闪退，有个Vungle方法找不到，检查了一遍代码，并没有改变，不知道抽什么风）删除了那行代码后，不再崩溃，只不过第一次总是加载失败。可是之前手机上安装的正式包，却不会崩溃，难道我的项目哪里的配置变了？？？？好难！
看了下其他项目发现没有调用那个方法，真的是以前SDK更新后屏蔽过的代码，不知道什么时候变了！
但是，我不想重新提包了，再一再二不再三！等着吧，总是重提，自己都心虚！苹果那边不延长审核才怪！
硬撑的结果最多两种情况：
1.苹果发现BUG --- 打回重提
2.苹果通过审核 --- 关闭广告开关，之后再更新包
悲惨世界：下面这段话是网上看到的
主动取消审核再次提交，会延迟审核的，正常延迟 7 天。
如果之前 App 违规或者被拒超过 3 次，也会延迟审核，延迟大约 20 天。
我们的状况是撤销2次14天，违规20天，那延迟审核一个月没跑了。9.15号再见？？？ 反正情况不乐观，之前出现过延迟审核2个月的情况，好在最后过了。但是当时是更新版本，这次却是重新上架，好难！！！压力太大了！
上辈子是道数学题也没这辈子是个iOS程序员难！！！！
8.20号 上午7.21 收到延迟回复
Hello,
We apologize for the delay.
Your app is still in review but is requiring additional time. We will provide further status as soon as we are able.
Thank you for your continued patience.
Best regards,
App Store Review
给苹果回复：
Dear App Store Review:
Thanks for your reply. Please review asap. The App means a lot to us. Thanks again.
Best regards.
8.21号 申诉
Dear App Review Board:
Thank you for your patience in reading our appeals.
Our game app "XXX" (Apple ID: XXX) has been in the "in review" state for 7 days.
For some of the previous feedback from the App Store Review, we have modified the game in accordance with the Apple Review Guidelines and hope that the App Store Review will review it as soon as possible.
In order to avoid giving users a greater impact, we hope it will be back online as soon as possible, thank you very much.
Best regards.
尊敬的App审查委员会：
感谢您耐心阅读我们的诉求。
我们的游戏App“XXX”( Apple ID : XXX )进入“正在审核”状态已经7天了。
对于之前来自于苹果审核团队反馈的一些问题，我们已经按照苹果审核指南对游戏进行了修改，希望苹果审核团队能尽快审核。
为了避免给用户带来更大的影响，希望它能尽快恢复上线，非常感谢！
最好的祝福！
8.28号申诉
Dear App Review Board:
Thank you for your patience in reading our appeals.
Our game app "XXX" (Apple ID: XXX) has been in the "In Review" state for 14 days.
For some of the previous feedback from the App Store Review, we have modified the game in accordance with the Apple Review Guidelines and hope that the App Store Review will review it as soon as possible.
In order to avoid giving users a greater impact, we hope it will be back online as soon as possible, thank you very much.
Best regards.
尊敬的App审查委员会：
感谢您耐心阅读我们的诉求。
我们的游戏App“XXX”( Apple ID : XXX )进入“正在审核”状态已经14天了。
对于之前来自于苹果审核团队反馈的一些问题，我们已经按照苹果审核指南对游戏进行了修改，希望苹果审核团队能尽快审核。
为了避免给用户带来更大的影响，希望它能尽快恢复上线，非常感谢！
最好的祝福！
9.3号 给客服打电话，小姐姐说会把这个案例反映给内部渠道，让我自己也邮件联系
申诉
Dear App Review Team:
Thank you for your patience in reading our appeals.
Our game app "XXX" (Apple ID: XXX) has been in the "In Review" state for almost 20 days.
For some of the previous feedback from the App Store Review, we have modified the game in accordance with the Apple Review Guidelines and hope that the App Store Review will review it as soon as possible.
In order to avoid giving users a greater impact, we hope it will be back online as soon as possible, thank you very much.
Best regards.
尊敬的App审核团队：
感谢您耐心阅读我们的诉求。
我们的游戏App“XXX”( Apple ID : XXX)进入“正在审核”状态已经将近20天了。
对于之前来自于苹果审核团队反馈的一些问题，我们已经按照苹果审核指南对游戏进行了修改，希望苹果审核团队能尽快审核。
为了避免给用户带来更大的影响，希望它能尽快恢复上线，非常感谢！
最好的祝福！
客服邮件：
您好：
感谢联系 Apple Developer Program Support，我是 Cherry，很高兴可以协助您。
您此次的案例编号 case number 为 100878201879。如果您有需要联系我们，请通过以下网站链接联系我们：
https://deve<wbr>loper.apple.<wbr>com/contact/<wbr>phone/
我们的办公时间是北京时间周一至周五，09:00 至 17:00。
我们很乐意为您提供帮助，感谢您参与我们的开发者计划。
Cherry
Apple Inc.
解决方案中心联系：
Dear App Store Review:
Thank you for your patience review.But this app has been in the "In Review" state for almost 20 days.
We have modified the game in accordance with the Apple Review Guidelines. In order to avoid a greater impact on users, we hope you can review it as soon as possible. Thanks again!
Best regards.
尊敬的苹果审核团队：
感谢您的耐心审核，但是这个App进入“正在审核”状态已经将近20天了。
我们已经认真并严格地按照苹果审核指南对游戏进行了修改，为了避免给用户带来更大的影响，希望您能尽快审核。再次感谢！
最好的祝福！
9.4号 早上5点34 二进制被拒
- 3 Performance: Accurate Metadata
- 1.1 Business: Payments - In-App Purchase
Guideline 2.3.1 - Performance
We continue to discover that your app contains hidden features. Specifically, your app contains hidden external purchase mechanism .
The next submission of this app may require a longer review time, and this app will not be eligible for an expedited review until this issue is resolved.
Next Steps
- Review the Performance section of the App Store Review Guidelines.
- Ensure your app is compliant with all sections of the App Store Review Guidelines and the Terms & Conditions of the Apple Developer Program.
- Once your app is fully compliant, resubmit your app for review.
Submitting apps designed to mislead or harm customers or evade the review process may result in the termination of your Apple Developer Program account. Review the Terms & Conditions of the Apple Developer Program to learn more about our policies regarding termination.
Guideline 3.1.1 - Business - Payments - In-App Purchase
We noticed that your app or its metadata enables the purchase of content, services, or functionality in the app by means other than the in-app purchase API, which is not appropriate for the App Store.
Next Steps
While the payment system that you have included may conduct the transaction outside of the app, if the purchasable content, functionality, or services are intended to be used in the app, they must be purchased using in-app purchase, within the app - unless it is of the type referenced in guideline 3.1.3 of the App Store Review Guidelines.
包含隐藏的外部购买机制？？？？ 我太难了！！！！！！
到底哪里有问题？？？？
1.分享链接 （拼接出来包含wxpay字样，打开后可以复制兑换码 改链接接口）
2.兑换开关 （有Exchange关键字 改开关Bool 属性）
3.发现敏感的资源图片 （移除整块功能）
解决方案中心回复：
Dear Apple Review Team:
Thank you for your patience review.
The game has always used Apple's in-app purchase API to make payments, and there is absolutely no hidden third-party payment for your feedback.
We hope you can review it again, thank you very much.
Best regards.
尊敬的苹果审核团队：
感谢您的耐心审核。
这款游戏一直以来都是使用的是苹果内购API进行支付，绝对不存在您反馈的隐藏第三方支付的问题。
希望您能再次审核，非常感谢！
最好的祝福！
估计又扑了，审核通过的可能性不大，而且不知道这次会延迟多久会有回复！
下午不放心，又回复一封：
Dear Apple Review Team:
Thank you for your patience review.
We've tried our best to check the game, but we really can't locate the problem you reported last time. We guarantee that the game has been using Apple's in-app purchase API for payment, and there is absolutely no hidden external payment.
Please review again, thank you very much!
If you still think that the game has the above problems, we hope to communicate by phone, we will actively cooperate to find out the problem and determine the solution as soon as possible. Please call the number: +86 XXX.
Best regards.
尊敬的苹果审核团队：
感谢您的耐心审核。
我们已经尽全力检查了游戏，但是我们真的无法定位您上次反馈的问题。我们保证这款游戏一直以来使用的都是苹果内购API进行支付，绝对不存在隐藏外部支付的问题。
请再次审核，非常感谢！
如果您依然认为游戏存在上述问题，我们希望可以通过电话进行沟通，我们一定会积极配合找出问题所在，尽快确定解决方案。请拨打电话号码：+86 187XXXXXXXX.
最好的祝福！
9.5号 没有回复！！！！！！！！！！！！！！！
下午4点左右
重新打包， 修改代码：删除长按显示兑换码功能，修复之前的加载广告崩溃问题。提交！
希望真的是因为兑换码的问题！！！！！！！！！！！！！！！！！！！！！！！！
都没底气再回复邮件了……打脸ing，昨天刚回复邮件说没有问题，今天就改代码。
备注：我们保证这款游戏使用的是苹果内购API进行支付，不存在隐藏外部购买机制的问题。
下次审核不知道猴年马月，废了！ 至少15天？？？
9.7号 晚上8点17 进入正在审核 现在是9号 苹果那边还是周日，审核过去一天了
9.10号 上午8点59 被拒（原因跟上次一样）
- 3 Performance: Accurate Metadata
- 1.1 Business: Payments - In-App Purchase
Guideline 2.3.1 - Performance
We discovered that your app contains hidden features. Specifically, your app continues to contain hidden external purchase mechanism.
The next submission of this app may require a longer review time, and this app will not be eligible for an expedited review until this issue is resolved.
Next Steps
- Review the Performance section of the App Store Review Guidelines.
- Ensure your app is compliant with all sections of the App Store Review Guidelines and the Terms & Conditions of the Apple Developer Program.
- Once your app is fully compliant, resubmit your app for review.
Submitting apps designed to mislead or harm customers or evade the review process may result in the termination of your Apple Developer Program account. Review the Terms & Conditions of the Apple Developer Program to learn more about our policies regarding termination.
Guideline 3.1.1 - Business - Payments - In-App Purchase
We still noticed that your app or its metadata enables the purchase of content, services, or functionality in the app by means other than the in-app purchase API, which is not appropriate for the App Store.
Next Steps
While the payment system that you have included may conduct the transaction outside of the app, if the purchasable content, functionality, or services are intended to be used in the app, they must be purchased using in-app purchase, within the app - unless it is of the type referenced in guideline 3.1.3 of the App Store Review Guidelines.
给客服打电话说不清楚被拒原因，客服说会给内部渠道反映情况，并且提示最好等待苹果回复之后，再提交新包，不然会来来回回浪费时间。在解决方案中心回复：
Dear Apple Review Team:
Thank you for your patience review.
We guarantee that this game has always been paid using Apple's in-app purchase API, there is absolutely no problem of hiding the external purchase mechanism.
We've tried our best to check the game, but we really can't locate the problem you've previously fed back. We hope that you can describe it in more detail or provide screenshots or videos of the above related issues so that we can find out the problem as soon as possible. If you can, we would like to support by phone, please call +86 XXX.
Best Regards.
尊敬的苹果审核团队：
感谢您的耐心审核。
我们保证这款游戏一直以来都是使用苹果内购API进行支付，绝对不存在隐藏外部购买机制的问题。
我们已经尽全力检查了游戏，但是我们真的无法定位您之前反馈的问题。我们希望您能描述得更详细一点或者提供上述相关问题的截图或者视频，以便我们尽快找出问题所在。如果可以的话，我们希望通过电话支持，请拨打+86 XXX.
最好的祝福！
多和苹果审核部门沟通，询问详细原因，有助于通过审核。希望尽快有回复！！！！！！！！
9.12号，又在解决方案中心回复一次
Dear Apple Review Team:
Thank you for your patience review, we have detailed the game content for your feedback:
For the 2.3.1 guidelines: We don't have any intention of hiding the game's features. All the payment functions of this game are done inside the game, there is no hidden external purchase mechanism.
For the 3.1.1 guidelines: We guarantee that the content, features or services used in this game are purchased using the Apple In-Purchasing API and are not used for any third party payments or transactions outside the game.
The specific purchase method in the game is to click the "商店" button, "新手礼包" button to purchase, see the attachment for details.
If you think this game still has the above problems, we hope that you can describe the specific location of the problem in more detail or provide some relevant screenshots or videos so that we can find out the problem as soon as possible. If you can, we would like to support by phone, please call +86 XXX.
We hope you can reply as soon as possible, thank you very much!
Best regards.
尊敬的苹果审核团队：
感谢你们的耐心审核，针对您反馈的问题，我们对游戏内容进行了详细排查：
对于2.3.1准则：我们没有任何隐藏游戏功能的意图，此游戏所有的支付功能都在游戏内部完成，不存在隐藏的外部购买机制。
对于3.1.1准则：我们保证此游戏内使用的内容、功能或服务都是使用苹果内购API进行购买，并没有使用任何第三方支付，也不能在游戏外进行交易。
游戏内具体的购买方式是点击“商店”按钮、“新手礼包”按钮进行购买，详情见附件。
如果您认为此游戏依然有上述的问题，我们希望您能把问题的具体位置描述得更详细一些或者提供一些相关的截图或视频，以便我们尽快找出问题所在。如果可以的话，我们希望通过电话支持，请拨打+86 XXX.
希望您能尽快回复，非常感谢！
最好的祝福！
9.13号 凌晨3.15 收到苹果回复：
- 3 Performance: Accurate Metadata
- 1.1 Business: Payments - In-App Purchase
Hello,
Thank you for your response.
However, as previously communicated, we still found that this app contains hidden external purchase mechanisms described in the previous communication. Please note that we will not be able to proceed with the review of your app until all these issues have been addressed.
Please refer to our previous correspondence for details on how to resolve the issues we identified during our review. It would be appropriate to revise your app to ensure it is compliant with our guidelines prior to resubmitting it for review.
Once you have made the appropriate changes to your app, we can continue with our review.
Best regards,
App Store Review
问题貌似已经描述得最详细了，没有更多有价值的内容。
9.16日上午（中秋节过后） 改： 所有开关配置文件去掉，代码写死；去掉不用的Jpush推送SDK相关内容。上午11点多重新提交审核！
在解决方案中心回复：
Dear Apple Review Team:
Thank you for your patience review, we have modified some code that may be misleading, please review the latest version.
Best regards.
尊敬的苹果审核团队：
感谢您的耐心审核，我们已经修改了一些可能引起误解的代码，请审核最新版本3.3.1.0。
最好的祝福！
9.17日 上午11点19（1天时间）进入正在审核 希望明天有消息！！！！！！！！！！！
9.18号、9.19号两天过去了，都没回复！9.20号会有吗？折磨！
9.20号没有回复！
9.24号 上午7点39 凉了，又收到了封号提醒。同一个原因被拒3次，改了3次还是被拒。猜测苹果方认为我们故意糊弄、欺骗审核。
Other - Other
Hello,
Upon further review of the activity associated with your Apple Developer Program membership, we have determined that your membership, or a membership associated with your account, has been used for dishonest or fraudulent activity. Therefore, your Apple Developer Program account has been flagged for removal.
If you would like to appeal this termination to the App Review Board, you must do so within 14 calendar days. When submitting your appeal, be sure to select "I would like to appeal an app rejection or app removal" from the drop-down menu on the Contact the App Review Team page. You may only submit one appeal per Apple Developer Program account; any duplicate appeals you submit will be closed without review. If you do not appeal within 14 calendar days, your Apple Developer Program membership will be terminated and all apps associated with your account will be removed from the App Store.
We found that your app is in direct violation of the Apple Developer Program License Agreement, which states:
"You will not, directly or indirectly, commit any act intended to interfere with the Apple Software or Services, the intent of this Agreement, or Apple’s business practices including, but not limited to, taking actions that may hinder the performance or intended use of the App Store, Custom App Distribution, or the Program (e.g., submitting fraudulent reviews of Your own Application or any third party application, choosing a name for Your Application that is substantially similar to the name of a third party application in order to create consumer confusion, or squatting on application names to prevent legitimate third party use).”
During our review, we found a pattern of manipulative or misleading behavior that violates the Apple Developer Program License Agreement. These behaviors can include, but are not limited to, inaccurate metadata describing your app or service, misleading app content, engaging in inauthentic ratings and reviews manipulation, providing misleading customer support responses, providing misleading responses in Resolution Center, engaging in misleading purchasing or bait-and-switch schemes, and other dishonest or fraudulent activity within or outside of the app.
We do not disclose the specific findings of our investigations into Apple Developer Program membership accounts, and we have no additional information to share with you at this time. You can appeal this decision with the App Review Board at any time over the next 14 calendar days. When submitting your appeal, be sure to select "I would like to appeal an app rejection or app removal" from the drop-down menu on the Contact the App Review Team page.
Best regards,
无奈只能申诉，描述尽可能详细，表现出诚意：
Dear App Review Board:
Thank you for your patience in reading our appeals.
Our game "XXX" (Apple ID: XXX) has been revised and reviewed for nearly two months since resubmission. Every time we were rejected, we made positive and serious changes in accordance with the review feedback of the Apple Review Team. Now we have received a reply saying that our Apple Developer Program account has been marked as deleted, which makes us very confused and helpless.
Previously, the Apple Review Team had determined that the game contained a hidden external purchase mechanism, but we have checked the game in detail and made changes, and we can't find the reason why it was rejected. We definitely have no intention of hiding the function, and there is no deception or misleading the Apple Review Team. The content, features, or services used within this game are purchased using the Apple In-App Purchase API and are not used for any third party payments or transactions outside the game. We guarantee that this game will not hide any features, and will not appear to modify the game content after the review.
This game has been in use for nearly three years since its release in early 2017，and has been following the App Store review guideline. It is a very popular product, with a large number of users, and we don't want to have a greater impact on users.
We hope that you can review it again. If it is because of our negligence that the Apple review team misunderstood, please be sure to clearly point out the problems of this game, or provide some related screenshots or videos, we will do our best to actively cooperate and make changes.
Best Regards.
尊敬的App审查委员会：
感谢您耐心阅读我们的诉求。
我们的游戏“XXX”(Apple ID:XXX)自从重新提交后，已经反复修改并审核了将近两个月的时间。每次被拒绝，我们都是按照苹果审核团队的审阅反馈内容进行积极认真地修改，现在却收到回复说我们的Apple Developer Program帐户已被标记为删除，这令我们十分困惑与无助。
此前苹果审核团队一直判定此游戏包含隐藏的外部购买机制，但我们已经详细地检查了游戏，并且做出了修改，实在找不到它被拒的原因。我们绝对没有要隐藏功能的意图，更不会有欺骗或误导苹果审核团队的行为。此游戏内使用的内容、功能或服务都是使用苹果内购API进行购买，并没有使用任何第三方支付，也不能在游戏外进行交易。我们保证这个游戏不会隐藏任何功能，不会出现在审核通过后修改游戏内容的情况。
此游戏自2017年初发布至今已经有将近3年的时间，并且一直遵循着App Store审核指南。它是一个非常受欢迎的一个产品，积累了大量的用户，我们不希望对用户产生更大的影响。
希望您能再次审核，如果是因为我们的疏忽才导致苹果审核团队的误解，请您一定要明确指出此游戏存在的问题，或者提供一些相关的截图或视频，我们会尽全力积极配合，进行修改。
最好的祝福！
9.26号凌晨1点35 收到
Hello,
Thank you for contacting the App Review Board.
We have scheduled a call with an Apple representative in order to discuss the results of your appeal. We anticipate calling within 3 business days.
To help ensure we have the correct contact information, please reply to this message to provide a contact name and phone number for this call.
Best regards,
App Review Board
让回复邮件，留联系方式，安排Apple支持进行电话解决。
但是，回复框被审核人员关闭了，无法回复。打客服电话，询问解决方案。
最后客服说会发一封邮件到邮箱，可以通过里面的链接回复。
结果回复邮件都准备好了，苹果方来电话了。态度十分强硬，噼里啪啦指责一通，说我们游戏的代码层面有财付通、支付宝、微信、短信、银行卡、网页跳转等第三方支付方式，还去申诉，现在又审核一遍说我们一直没有改正，而我们根本没接这些东西。
否认后，不等你争辩，立即放话说，如果执意不改，马上给上级反馈要封号处理，牛逼坏了！我说，我不知道哪里出了问题，怎么去改，有没有关键字什么的，好做处理啊。她说没关键字，又说了说刚刚提到的内容，这次通话是给你们最后一次机会，如果不改，只能封号了。
后来我想到游戏是由Cocos2dx引擎开发，兼容安卓跟iOS平台，里面可能是因为安卓渠道的一些支付接口导致。后来解释一遍，又说但是去掉这些接口之后，iOS跟安卓就得分两个项目对待，相当于我们要用双倍的人力去开发同一款游戏。对方却说我不管你们是怎么区分平台的，iOS渠道不允许有这些东西，否则只能放弃iOS平台。还让我们检查一下包里面是不是有提到的那些第三方的中文，后来让游戏开发人员全局搜索一下还真有，吓死我了，苹果方连注释都不放过！
结果就是安卓支付相关的代码，注释、资源全部去掉，不能做屏蔽处理，重新提交了一个包，几分钟后就进入正在审核了。现在是第二天，还处于正在审核，焦急！
就是说苹果的AI扫描功能真是太强大了，敏感的字眼，中文也不例外，肯定都有大数据存储。
为了以防万一，我说马上国庆节了会放假一段时间，大量修改肯定需要时间，然后收到的是14天封号倒计时警告。她回答说，时间肯定会给你们的，这个不用担心。我又问如果因为我们的疏忽，可能导致一些点没有完全改掉，会不会立即通知封号？她回答说，既然给你们这次机会，就会让你们慢慢改好，改了尽管提交，有问题会再发邮件，不会立即给你封号。这次放心了！不用担心时间问题，只要认真改就可能通过。
后来提交新包时，才看到通话之后的邮件回复，就是说，包里面依然存在隐藏第三方支付的问题，我们有其他的问题，可以继续打电话询问。
Other - Other
Hello Ms. Chen,
Call ticket: 2503610
Thank you for your time during our call today.
As we discussed, we still find that the app contains hidden external payment mechanism in the app/submitted bundle. Please remove all the hidden, dormant or unused external payment mechanisms or references from the app/submitted bundle before resubmitting the app for review.
Please keep in mind that in-app purchase is the only valid in-app payment mechanism for digital content in the app.
Guideline 2.3.1 - Performance
We discovered that your app contains hidden features. Specifically, your app continues to contain hidden external purchase mechanism.
The next submission of this app may require a longer review time, and this app will not be eligible for an expedited review until this issue is resolved.
Next Steps
- Review the Performance section of the App Store Review Guidelines.
- Ensure your app is compliant with all sections of the App Store Review Guidelines and the Terms & Conditions of the Apple Developer Program.
- Once your app is fully compliant, resubmit your app for review.
Submitting apps designed to mislead or harm customers or evade the review process may result in the termination of your Apple Developer Program account. Review the Terms & Conditions of the Apple Developer Program to learn more about our policies regarding termination.
Guideline 3.1.1 - Business - Payments - In-App Purchase
We still noticed that your app or its metadata enables the purchase of content, services, or functionality in the app by means other than the in-app purchase API, which is not appropriate for the App Store.
Next Steps
While the payment system that you have included may conduct the transaction outside of the app, if the purchasable content, functionality, or services are intended to be used in the app, they must be purchased using in-app purchase, within the app - unless it is of the type referenced in guideline 3.1.3 of the App Store Review Guidelines.
We hope you will consider making the necessary changes to be in compliance with the App Store Review Guidelines and will resubmit your revised binary.
Please feel free to contact me at +1- 669-227-6930 Monday through Friday between 11AM-8PM Pacific Standard Time if you need further clarification.
Best regards,
Anita
App Store Review
9.27号 下午3点50被拒！被拒条款一致，里面的内容变了。 询问游戏技术发现兑换码、兑话费的代码没有移除！！！！侥幸心理！改改改！重新提交！
- 3 Performance: Accurate Metadata
- 1.1 Business: Payments - In-App Purchase
Guideline 2.3.1 - Performance
We discovered that your app contains hidden features.
The next submission of this app may require a longer review time, and this app will not be eligible for an expedited review until this issue is resolved.
Next Steps
- Review the Performance section of the App Store Review Guidelines.
- Ensure your app is compliant with all sections of the App Store Review Guidelines and the Terms & Conditions of the Apple Developer Program.
- Once your app is fully compliant, resubmit your app for review.
Submitting apps designed to mislead or harm customers or evade the review process may result in the termination of your Apple Developer Program account. Review the Terms & Conditions of the Apple Developer Program to learn more about our policies regarding termination.
Guideline 3.1.1 - Business - Payments - In-App Purchase
We noticed that your app or its metadata enables the purchase of content, services, or functionality in the app by means other than the in-app purchase API, which is not appropriate for the App Store.
Next Steps
While the payment system that you have included may conduct the transaction outside of the app, if the purchasable content, functionality, or services are intended to be used in the app, they must be purchased using in-app purchase, within the app - unless it is of the type referenced in guideline 3.1.3 of the App Store Review Guidelines.
In-App Purchase
It may be appropriate to revise your app to use the in-app purchase API to provide content purchasing functionality.
In-app purchase provides several benefits, including:
- The flexibility to support a variety of business models.
- Impacting your app ranking by consolidating your sales to one app rather than distributing them across multiple apps.
- An effective marketing vehicle to drive additional sales of new content.
For information on in-app purchase, please refer to the following documentation:
In-App Purchase for Developers
In-App Purchase Programming Guide
For step-by-step instructions on in-app purchase creation within App Store Connect, refer to App Store Connect Help.
解决方案中心回复：
Dear Apple Review Team:
Thank you for your patience review and correction.
For the 2.3.1 guidelines, we have removed the extra code.
For the 3.1.1 guidelines, the gold coins, props, etc. that players need to purchase in this game are all paid using the Apple In-Purchasing API. There is no other way of trading. Specifically, you can click on the "商店" or "新手礼包" button to make a purchase.
To avoid controversy, we explain the free items used in some of the activities in the game, click on the "精彩活动" button to view the specific activities.
-
The “夺宝券” required to participate in the “塘主争霸” activity is a reward that the player randomly distributes during the fishing process, and does not need to be purchased. For details, see the attached pic1.jpg.
-
The "星星" required to participate in the "星辰时刻" activity is the reward that the player obtains after completing the fishing mission. It can be exchanged for the gold coins or props that the player wants, and does not need to be purchased. For details, see the attached pic2.jpg.
Please review the latest version 3.3.1.2, thank you very much!
Best Regards.
尊敬的苹果审核团队：
感谢您的耐心审核与指正。
对于2.3.1准则，我们已经删除了多余的代码。
对于3.1.1准则，此游戏中需要玩家购买的金币、道具等都是使用苹果内购API进行支付，不存在其他交易的方式。具体地，可以点击“商店”或者“新手礼包”按钮进行购买。
为了避免争议，我们对游戏中的一些活动中使用的免费道具进行解释，点击“精彩活动”按钮可以查看具体的活动。
1.参与“塘主争霸”活动需要的“夺宝券”是玩家在捕鱼过程中系统随机发放的奖励，不需要进行购买，详情见附件pic1.jpg。
2.参与“星辰时刻”活动需要的“星星”是玩家在完成捕鱼任务后获取的奖励，可以用来换取玩家想要的金币或者道具，也不需要进行购买，详情见附件pic2.jpg。
请审核最新版本3.3.1.2，非常感谢！
最好的祝福！
9.29号还在等待审核，估计国庆节能上线的几率不大！ 希望不要再来了，这个问题太折磨人！
9.30号凌晨12点19进入正在审核状态
10.1日 晚上9.18 可供销售 激动！！！！！！！！！！！！！！从下架到恢复上架经历了两个月！早点去掉多好，怕麻烦、舍不得？违规的内容是一点都并不能有！！！！！！！！！！！！！否则迟早会吃亏，这次下架就是教训！以后还是不要试探苹果的审核底线了。
兑换码、兑话费代码就是罪魁祸首！另一个包一直被拒的原因也是在这里，到10.8号苹果也没有回复。
改吧，该去掉的去掉！这些功能真的不能有！
别想着一些C++代码苹果方检测不到，苹果的AI机制越来越成熟，他们想看到什么内容，怎么隐藏都不行！连中文注释都不放过。
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