Whenmyprinter'stypebegantogofaint,Icalledarepairshopwhereafriendlymantoldmethattheprinterprobably
neededonlytobecleaned.
Becausetheshopcharged50pounds forsuchcleanings,hetoldme,itwouldbe betterformetoreadtheprinter's
directionsandtrythejobmyself.
Pleasantlysurprisedbyhiswords,|asked,"Doesyourbossknowthatyou discouragebusiness?"
"Actuallyit'smyboss'sidea,"the
employeereplied."Weusuallymakemore moneyonrepairsifweletpeopletryto repairthingsthemselvesfirst."
由于我的打印机不能打印出清晰的字来,我就打电话给维修部。电话是--位非常和蔼的男人接的,他说我的打印机也许只是需要清理一下。
他还说,如果让维修部清理的话要交50英镑的清理费,让我最好看看使用手册自己试着清理。
当时我真的被他的话感动了,就问他:“你们老板知道你这样拒绝生意么?”
“事实上,这就是我们老板的主意,”雇员答道:“因为如果我们让用户先自行修理打印机的话就能挣更多的钱。
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