Effective email writing= formulaic patterns+clear thinking+empathy

写作前思考：

① 谁是收件人？② 写作的目的是什么？③有哪些必写的细节？

邮件标题很重要，好的标题可以让收件人

① 快速知晓相关性（relevance），点开邮件

② 对邮件内容有预判，快速回应

Shared ride overcharge and refund request

称谓：

To Whom It May Concern：

Dear Sir/Madam,

Hello Uber support team,

Hello Uber customer service team,

第一段：说明意图，开门见山，并提供对方处理你所述事件所需的信息 ：

I’m writing to request/inquire/complain/comfirm...

For your reference, my email address linked to X is Y

I'm writing to report an overcharge and request a refund. FYR, my email address linked to Uber is XXX

第二段描述事件：

Yesterday afternoon I made an Uber shared ride request which was priced at $6. As the IPhone app interface didn't show "request confirmed" or a similar notification, I called the driver Daniel to double-check first 1) that he confirmed the request, and 2) second it's a shared ride. After I got off the car, I realized the shared ride cost me $15, not $6.

第三段：重申诉求

Attached is X

I'm attaching X to this email.

The attached file is the document that you requested.

I would like to request...

Attached is the e-receipt. I would like to request a refund of the overcharged portion, i.e. $9. if not a full refund.

第四段：结尾

Looking forward to hearing from you.

Thank you in advance!

Looking forward to hearing from you. Thank you so much!

Yours,

kate

写得漂亮的句子

意外学到的小表达：

turn a crisis into a prospect

glitch/hiccup 小故障小毛病，小问题

promptly and properly  及时且妥善

mindful  记着，想着，考虑到

Mindful of the danger of tropical storms, I decided not to go out. 想到热带风暴的危险，我决定不出门。

rule of thumb 基本原则，大致原则

The rule of thumb for packing is pack less, not more.行李打包大致的原则就是要带得少而不是带得多。

检查语法错误的网站!刚才尝试了一下，很好用，谢谢Justin推荐！

https://www.grammarly.com/