清晰的责任

Remember who has what responsibilities. While that sound obvious, people often fail to stick to their own responsibilities. Even senior people in organizations sometimes act like young kids just learning to play soccer, running after the ball in an effort to help but forgetting what position they are supposed to play. This can undermine rather than improve performance. So make sure that people remember how the team is supposed to work and play their positions well.

在一个组织和团队里，每一个人都各司其职，看上去再明显不过了，但是其实有些时候，即使是资深的同事也会忘记他们最主要的职责是什么。

反思我们的团队，我们每个人都很清楚自己的职责吗？尤其是我们新加出来的一些角色，比如group owner, module owner, project manager等等，每个角色是否都在很好地行使自己主要的职责呢？2019年我们要把每个角色以及职责都清晰地定义出来，2019年的SMS目标要和角色的职责紧密挂钩。

Watch out for "job slip." Job slip is when a job changes without being explicitly thought through and agreed to, generally because of changing circumstances or a temporary necessity. Job slip often leads to the wrong people handling the wrong responsibilities and confusion over who is supposed to do what.

环境的变化或暂时的情况可能会导致工作内容的变化，工作内容的变化可能会导致错误的人承担了错误的职责，会导致大家会疑惑到底是谁应该做什么的。

比如现在SSC做了一些BA的工作，比如帮忙写用户手册，帮忙做一些客户的培训，这时候可能会有疑惑，什么情况下是SSC做，什么情况下BA做，这也是我们在2019年清晰定义的。