This is when the service should be reinforced and expanded
You should follow up the customers to ensure their needs are met.
![](https://img.haomeiwen.com/i9509927/e0de2c7d4cc56297.jpg)
Ask for feedback
If the company receives complaints from customers,
we should treat them are valuable resources and opportunities to gain innovative ideas for improvement
Customers have a strong commitment to a company after conflict have been resolved
![](https://img.haomeiwen.com/i9509927/b7ec98f8b01b96de.jpg)
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