Dialogue【A Bad Employee】
Thanks for coming to see me, Daniel.
I've read your email.
You said that you've been having trouble with one of your team members?
Yes. His name's Sam.
On one hand, he's done some great work that shows real creativity and passion.
But sometimes he is very sloppy.
And he never double checks his work, which creates more work for others.
I've been receiving complaints from more than one of my team members.
sloppy: 马虎的，邋遢的
Have you done anything to discuss this issue with him?
That's the problem.
I've told him again and again that he needs to stop making the same mistake, but he ignores me.
If I tell him that he's done something wrong, he gets defensive.
Last week I got so fed up that I yelled at him.
It was bad, but I just want our team to do well, and he's making it really hard.
fed up: 受够了
defensive: 防御的
I understand…
But judging from what you've said, Sam has got some potential, right?
He does great work when he's careful and stays focused.
But more often than not, he isn't so focused and he makes mistakes…
more often than not: 更多时候
This is certainly a challenge.
But have you considered changing your approach when talking to him?
Approach? What do you mean?
Well, I feel like you've made it sound like he's the problem, not his work.
If he senses you think that he's a problem, it may be why he gets defensive.
I think your feedback can be more effective if it's framed more around his work.
sense: 感受到
Hmm… Maybe I've made my feedback too personal and negative…
Yeah. Instead of saying "You did this wrong," say, "This document needs more revisions."
It may seem unimportant, but some employees are sensitive.
I see… Maybe I should give him more positive encouragement.
Definitely.
You've said he can be passionate, so he clearly cares about some of the work he does.
But you need to show him that it's his contribution that makes a difference, not just his mistakes.
A good manager not only hits their targets but also brings out the best of their employees.
Yeah. I'll try to make a change and talk to him this afternoon.
Great. Let's see how it goes.
If it still doesn't go well, we can take things from there.
Of course. Thanks for your advice.
I'll make a better effort.
Question
- What did he say in his Email?
> he's been having trouble with a team member - What have his team members complained about Sam's work?
> sam hasn't been careful enough - Why did he yell at Sam?
> he was fed up with Sam's attitude - How does he feel about yelling at Sam?
> he doesn't feel good about it
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