2019年4月26日
Starbucks still hasn't solved a growing problem
While US comparable sales grew 4% in the quarter, the increase was driven entirely by an increase in average ticket size, with transactions remaining flat. Beverage sales contributed 3% of the total 4% growth in American same-store sales.
Analysts have been pushing for Starbucks to address its inability to draw more people into coffee shops across the US. Starbucks discussed how workers’ tasks are being tweaked – some work is being shifted to after hours and other tasks are being automated – in order to encourage more interaction with customers.
Starbucks announced it is reimagining its “third place” concept, utilising new store designs to better meet customers’ needs. And the chain has added needle-disposal boxes and other solutions to help employees address complaints over messes and drug paraphernalia left in stores.
ndeed, it still underperforms with younger coffee drinkers who are increasingly going to niche independent coffee shops because of the more authentic vibe and modern atmosphere.
Amazon says it's cutting its Prime 2-day shipping guarantee to just one day
Brian Olsavsky, the company’s chief financial officer, announced on Amazon’s first-quarter 2019 earnings call that it is working on turning its Prime two-day shipping guarantee into a one-day shipping offering.
The goal is to eventually offer delivery within one day from the time of shipment for the same number of items to the same locations. The move will happen sooner in the US, but it is a global initiative.
Amazon will need to beef up its supply chain and fulfillment capabilities to become more efficient and implement the change. The company expects to take on $US800 million in additional expenses tied to the new initiative in the upcoming quarter. Amazon will be “using all the available levers we have right now,” including Amazon Logistics and other package-handling partners such as UPS, to get packages to customers in one day.
Amazon still offers same-day shipping and its two-hour delivery service, Amazon Prime Now, as separate offerings.
The online menswear startup that took off in the US is coming to Australia
There is a joy to getting a perfectly fitted suit that is hard to recreate online. Shopping is an experience and technology needs to act as an enabler in this space. Indochino is an online menswear startup that revels in this space between brick-and-mortar and the online experience.
Started in Canada, in 2007, the company has gone from strength to strength, blending the digital and physical worlds together through their “immersive, multi-channel experience”. The beauty of Indochino is that they are able to provide high quality, customised suits that are reasonably priced.
The user experience is delightfully simple. Just pick a suit you like.
Then, the fun part, you get to customise it online. Featuring a range of different alterations, from button colour, to shoulder type, to the number vents on the jacket. Next step is to send your measurements across as well and voila! They’ll deliver your custom made suit in two to three weeks. What is great about Indochino is you can tell how much care they’re put into their product and their brand. It’s the little touches that make all the difference to the experience. Personalisation is in their DNA.
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