51、[单选]某个特定采购商品的原料成本预计增加发生，项目经理首先应该怎么做？
A planned increase in raw material costs for a specific procurement item occurs. What should the project manager do first?
A：通知发起人
Inform the sponsor
B：执行储备分析
Perform a reserve analysis
C：执行实施整体变更控制过程
Conduct the Perform Integrated Change Control process
D：研究偏差的原因
Research the reasons for the deviation
正确答案：B 你的答案：B
解析：参考答案：B 解析：pmbok6的456页11.7.2.1要通过储备分析来监督项目中应急储备和管理储备的使用情况，从而判断是否还需要这些储备，或者是否需要增加额外的储备。
52、[单选]在确定高风险、中风险和低风险的临界值后，项目经理应该使用什么来查看风险发生的可能性？
After determining the thresholds for high, moderate, and low risks, what should the project manager use to view the risk’s likelihood occurrence?
A：直方图
Histogram
B：控制图
Control chart
C：概率分布
Probability distribution
D：概率和影响矩阵
Probability and impact matrix
正确答案：D 你的答案：D
解析：参考答案：D。解析：PMBOK（11）P425，前半句说的是确定了风险等级（用于定性分析），后半句问如何审查风险发生的大致情况还是定性分析，因此选D。
53、[单选]项目发起人和风险部门经理担心一个高端项目的风险应对措施，发起人要求项目经理与风险部门经理合作，以确定风险管理过程的有效性。 谁应该负责确保风险审计得到适当执行？
A project sponsor and a risk department manager are concerned about risk-response implementation for a high-profile project, The sponsor asks the project manager to work with the risk department manager to determine the effectiveness of the risk management process. Who is responsible for ensuring that risk audits are performed appropriately?
A：项目发起人
Project sponsor
B：风险部门经理
Manager of risk department
C：项目团队员
Project team members
D：项目经理
Project manager
正确答案：D 你的答案：A
解析：参考答案：D 解析：PMBOK（6）P456-11.7.2.2由项目经理确保风险管理计划开展。
54、[单选]项目经理正在管理一个为期五年，价值2亿美元的项目，程序文件管理被列为项目发起人的主要需求，优先级甚至超过了设计本身。在以文件化设计的形式确定关键可交付成果后，项目经理与文件管理员签订合同。在这种情况下，项目经理风险管理计划的关键组成部分是哪份计划？
A project manager is working on a five-year, US$200 million project. Procedural document management is listed as the sponsor’s main requirement, prioritized even above the design itself. After identifying key deliverables in the form of documented designs, the project manager contracts a document controller. In this case, what plan is the key component of the project manager's risk management plan?
A：需求管理计划
Requirements management
B：成本管理计划
Cost management
C：资源管理计划
Resource management
D：质量管理计划
Quality management
正确答案：A 你的答案：A
解析：参考答案：A。解析：PMBOK 11.1.1.2 项目管理计划-需求管理计划。风险管理计划是规划风险管理过程的输出，在规划风险管理过程的输入单当中，包含了项目管理计划的所有组件，需求管理文件就是其中之一。题目表明，项目当中发起人的主要需求的优先级超过了设计本身，我们在做风险管理的时候必须把这个需求的计划考虑进去，因此关键组成部分是需求管理计划。
55、[单选]供应商通知项目经理可能延迟交付一个模块。项目经理应该怎么做？
A vendor notifies a project manager of a potential delay in the delivery of a module. What should the project manager do?
A：立即通知相关方
Immediately notify the stakeholders.
B：通过增加额外的天数来修改项目管理计划，并记录它们对项目时间的影响
Modify the project management plan by adding additional days and record their impact on project time.
C：审查风险管理计划以评估风险，然后通知相关方
Review the risk management plan to assess risk and then notify the relevant parties.
D：完成对项目影响的评估，并更新项目管理计划
Complete the assessment of the impact of the project and update the project management plan.
正确答案：C 你的答案：C
解析：参考答案：C 解析：PMBOK（11）P453，“可能”是本题关键词，应定义为一个风险。风险识别，要先分析、制定应对策略。
56、[单选]项目经理领导一支经验丰富的团队，该团队由职能员工和顾问组成，在一次特色全国性活动上为一项成功产品推出促销版本，该产品版本必须及时推出。制定风险管理计划时，项目经理应该怎么做？
The project manager leads an experienced team of functional staff and consultants who release a promotional version of a successful product that must be releaseed in time for a unique national event. What should the project manager do when developing a risk management plan?
A：采用风险共存方法来处理项目风险，因为这种产品版本将是短暂性的
Use risk coexistence methods to deal with project risks, as this product version will be transient
B：执行预期货币价值（EMV）分析，确定成功概率
Perform Expected Monetary Value(EMV) analysis to determine the probability of success
C：使用初始产品发布中的风险核对单
Use the risk checklist in the initial product release
D：与团队一起头脑风暴识别风险
Brainstorming risk with the team to identify risks
正确答案：C 你的答案：C
解析：说明解析：PMBOK（6）P403-11.1.1.5规划风险管理过程输入组织过程资产。包括以往类似项目的信息、模板等。 选项A：规划风险应对过程-消极风险应对策略-接受。选项B：实施定量风险分析过程。 选项D：识别风险过程
57、[单选]项目经理正在开展一个内部项目，需要一个新的销售点(POS)交易系统，项目经理发现这个系统有个问题，不仅可能延迟这个项目，而且还会影响到依赖于这个系统的其他一些项目。这个问题未包含在风险登记册中，因为之前的试验认为该系统没有缺陷。项目经理应该联系谁来解决这个问题？
A project manager is working on an internal project that requires a new point of sale(POS) transaction system.The project manager discovers an issue with the system that may not only delay this project,but also a number of other projects dependent upon this system. This issue was not include in the risk register,because previous trials deemed the system free of flaws Who should the project manager contact about this issue?
A：IT部门
IT department
B：受影响的发起人
Sponsors who were affected
C：受影响的项目经理
Project managers who were affected
D：运营团队
Operations team
正确答案：A 你的答案：D
解析：参考答案：A 解析：项目团队工作需要的交易系统有问题，由系统运维责任部门-IT部门负责解决。
58、[单选]项目经理得到通知，代码的关键部分软件开发人员将离开办公室三周时间。这项活动不属于关键路径。项目经理下一步应该怎么做？
A project manager is notified that a software developer for a critical section of code will be out of the office for three weeks. This task is not part of the critical path. What should the project manager do next?
A：按照项目进度计划的规定继续任务
Continue with the tasks as stated in the project schedule
B：应用风险登记册中所述的应对策略
Apply the responses described in the risk register
C：获得拥有该技能的备用资源
Secure a backup resource with this skill
D：检查应急计划
Check the contingency plan
正确答案：B 你的答案：B
解析：参考答案：B。 解析：PMBOK（6）P450，非关键路径的资源变动，应先检查风险登记册是否已识别此风险并作出了应对措施，如有则实施。
59、[单选]由于个人原因，一名项目团队成员通知项目经理将不能工作两周时间，该团队成员是能够执行一项关键路径任务的唯一资源。项目经理应首先更新哪一份文件？
Due to personal reasons, a project team member informs the project manager that they will be out of work for two weeks. This team member is the only resource who can perform a critical-pat task. What document should the project manager update first?
A：工作分解结构
Work breakdown structure
B：风险登记册
Risk register
C：人力资源管理计划
Human resource management plan
D：项目进度计划
Project schedule plan
正确答案：B 你的答案：B
解析：参考答案：B。 解析：PMBOK（6）P453，团队成员通知PM将不能满足原定的工作时间，这个资源是关键路径上的唯一资源。一旦失去很有可能会影响整个项目的进度，属于不确定性，PM首先应该更新风险登记册。
60、[单选]在执行一个处于落后于进度风险的项目期间，项目经理了解到，某个项目提前完成，公司中技能最高的资源将可用。项目经理坚持让该资源立即分配到他们的项目团队，期望为项目带来积极影响。 项目经理应用的是什么策略？
During the execution of a project that is at risk of falling behind schedule, the project manager learns that the company’s most skilled resource will be available from a project that finished early. The project manager insists that the resource be immediately assigned to their project team, with the expectation of a positive impact on the project. What strategy did the project manager apply?
A：分享
Share
B：接受
Accept
C：转移
Transfer
D：开拓
Exploit
正确答案：D 你的答案：D
解析：参考答案：D。 解析：PMBOK（6）P444-11.5.2.5 开拓。如果组织想确保把握住高优先级的机会，就可以选择开拓策略。此策略将特定机会的出现概率提高到 100%，确保其肯定出现，从而获得与其相关的收益。开拓措施可能包括：把组织中最有能力的资源分配给项目来缩短完工时间，或采用全新技术或技术升级来节约项目成本并缩短项目持续时间。
61、[单选]在规划中，项目团队识别到一个质量不合格风险，并为这个风险准备了一份行动计划。若要避免项目执行过程中的不合格，项目经理应进行下列哪一项？
During the planning process, a project team identifies a risk of quality nonconformance prepares an action plan for this risk. To avoid nonconformance during project execution, the project manager should do which of the following?
A：风险评估
Risk assessment
B：风险减轻
Risk mitigation
C：进行风险优先排序
Risk prioritization
D：风险转移
Risk transference
正确答案：A 你的答案：D
解析：参考答案：A。 解析：PMBOK（6）P419，识别到风险后，要避免项目执行过程中出现问题，在执行过程组实施风险应对前，应该进行风险评估。
62、[单选]项目分包商的一位关键资源需求是一个制造过程的技术专家。在项目的早期阶段，很明显分包商的员工缺乏足够的专业知识来满足质量标准。项目经理应该怎么做？
A key resource requirement for a project subcontractor is a technical expert on a manufacturing process.During the early stages of the project,it becomes clear that the subcontractor's staff has inadequate expertise to meet the quality standards. What should the project manager do?
A：更新风险登记册
Update the risk register.
B：为项目团队指定一名主题专家(SME)
Appoint a subject matter expert(SME)to ihc project team
C：对分包商执行质量审计
Perform a quality audit of the subcontractor.
D：审查合同中的任何相关罚款条款
Review the contract for any relevant penalty clause.
正确答案：A 你的答案：A
解析：参考答案：A 解析：PMBOK（6）P409，供应商的员工能力不够，是隐患，应当成风险记录，即识别风险。
63、[单选]项目经理正在领导一个全球虚拟团队，在一次每周项目状态会议上，项目经理意识到来 自不同地方的两名团队成员正在执行同一个任务，而不是按计划分别执行独立的任务。项目经理下一步应该怎么做？
A project manager is leading a global virtual team.During a weekly project status meeting,the project manager realizes that two team members from different locations have been working on the same assignment,rather than separate assignments as planned What should the project manager do next?
A：依照人员分配工具重新培训整个团队并更新项目进度计划
Retrain the entire team on the staff assignment tool and update the project schedule
B：修订风险登记册以显示这对项目管理计划的影响
Revise the risk register to show this impact on the project management plan
C：通知项目相关方，这将影响项目进度
Notify project stakeholders that this will impact the project schedule
D：通知项目发起人并更新资源管理计划
Inform the project sponsor and update the resource management plan
正确答案：B 你的答案：B
解析：参考答案：B。解析：PMBOK（6）P409，由于客观原因造成了这一问题，识别之后应分析其影响。故选B。
64、[单选]项目经理正在执行一个价值200，000美元项目的风险管理计划，该计划中提出的其中一个风险已经出现，项目经理按照风险管理计划执行，但是，他们担心尚未考虑到某些结果。项目经理应该怎么做？
A project manager is following the risk management plan for a $200，000 project. One of the risks proposed in the plan has made realize And The project manager implements the plan as outlined, however,they are concerned that some outcomes have not been considere What should a project manager do?
A：将该问题升级上报给相关方以做出决定
escalate the issue to the stakeholders for a decision
B：使用专家判断来获得其他观点
Use expert judgment to obtain other perspectives
C：应用头脑风暴技术来选择解决方案
Employ brainstorming techniques to choose a solution
D：执行敏感性分析以了解风险应对的结果
Perform a sensitivity analysis to understand the outcome of the risk response
正确答案：B 你的答案：D
解析：11.6.2.1 实施风险应对：工具与技术 专家判断 在确认或修改（如必要）风险应对措施，以及决定如何以最有效率和最有效果的方 式加以实施时，应征求具备相应专业知识的个人或小组的意见。
65、[单选]在第三方供应商交付项目组件后报告发生故障，项目经理在供应商的支持下应用应急计划。为了确保风险应对措施的有效性，项目经理应该怎么做？
Failures are reported after a third-party vendor delivers a project component.The project manager applies a contingency plan with the vendor’s support.To ensure the effectiveness of the risk response,what should the project manager do?
A：更新风险登记册
Update the risk register.
B：开展风险审计
Conduct risk audits.
C：更新工作说明书(SOW)，包含该应对措施
Update the statement of work(SOW)to include the response.
D：执行供应商绩效再评估
Perform a vendor performance reassessment.
正确答案：B 你的答案：B
解析：11.7.2.2 审计 风险审计是一种审计类型，可用于评估风险管理过程的有效性。 风险管理过程的有效性以及风险应对措施的有效性，都可以通过风险审计来验证。PMBOK457页第一段说的风险审查即风险审计。
66、[单选]项目经理正在管理一个项目，向众多机构交付新的报告产品，该项目必须遵守立法变化，若要确保成功交付，项目经理应该怎么做？
A project manager is leading a project to deliver new reporting product to a large number of agencies. This project must adhere to legislative changes. What should the project manager do to ensure successful delivery?
A：与团队一起头脑风暴，制定风险减轻计划
Brainstorm with the team to devise a risk mitigation plans
B：识别并记录项目的风险和必要的成功标准
Identify and document the project’s risks and necessary success criteria
C：与相关方开会，沟通项目延期对进度计划、预算和成本的影响
Meet with stakeholders to communicate the schedule,budget and cost impacts in the event
D：要求供应商提交一份关于系统支持、培训和灾难复原的计划
Ask a vendor to submit a plan for system support, training and disaster recovery
正确答案：B 你的答案：B
解析：立法有变化,表示项目有风险,需要进行识别。明确成功标准有助于项目成功验收，所以最优答案是B。
67、[单选]公司聘用一名项目经理来协调一个期限紧迫的敏捷项目，项目经理和敏捷团队都由一位项目组合经理管理，该项目组合经理倾向于根据需要将开发人员重新分配给其他紧急事项，当项目经理与其接洽时，项目组合经理坚持认为他们有权根据需要调动资源，项目经理应该怎么做？
A Company hires a project manager to coordinate an agile project with tight deadlines, The project managers and the agile team are all managed by a portfolio manager who has a tendency to reassigned developers to other urgent items as needed, when approached by the project manager , the portfolio manager is adamant that they have the authority to more required, what should the project manager do?
A：将此问题提升为问题日志中的问题
Raise this ad an issue in the issue log
B：更新风险登记册
Update the risk register
C：将此问题升级上报给项目组合经理的主管
Escalate it to the portfolio manager's supervisor
D：请求额外的资源
Request additional resources
正确答案：B 你的答案：B
解析：相关方的错误认识将可能给项目带来麻烦，是潜在的（尚未发生问题），更像风险而不是问题。A的“提升”不合适。组合经理的做法对本项目而言是一种风险,需要更新到风险登记册并分析\制定应对措施。
68、[单选]在一个大型项目中，项目经理决定将风险转移给供应商是最好的风险应对措施，在项目执行期间，项目经理了解到该供应商因内部问题不再具有财务能力来承受风险，指定新的供应商需要三周时间，在新计划生效之前，项目经理应该做些什么？
In a large-scale project, the project manager decides that transferring a risk to a vendor is the best risks response, during project execution,the project managers learns that the vendor is no longer financial capable of covering the risk due to internal problems,It will take three weeks for a new vendor to be appointeWhat should the project manager do?
A：更新风险应对计划，通过停止工作来“规避”
update the risk response plan to "avoid" by halting work
B：与相关方开会审查风险应对计划，并讨论增加预算以适应该风险
Meet with stakeholders to review the response plan and discuss increase the budget to accommodates the risk
C：继续推进项目工作
Proceed with project work
D：审查现有的安全措施和控制措施，并评估风险发生的可能性
Review existing safety measures and control and assess the possibility of risk occurring
正确答案：D 你的答案：B
解析：排除法。A前后都错误；B前半句不合适，后半句不主动；C是不管不顾；D是监控风险的专业做法，相对最好。此题易误选B,选择新的供应商已经是在实施风险应对计划的举措了,在新旧供应商转换的3周空档期,最好的做法是监控风险,尽量使风险不发生。
69、[单选]发生了质量监督，变更控制委员会(CCB)批准了所产生的额外费用，但发生进一步质量问题的可能性很高，项目经理应该怎么做？
A Quality oversight occurs, and the additional cost incurred are approved by the change control board(CCB)，The probability of further quality issues is high, what should the project manager do?
A：根据风险管理计划更新风险登记册
Update the risk register in accordance with the risk management plan
B：更新经验教训储存库以确保减轻未来风险
Update the lessons learned repository to ensure that future risks are mitigated
C：创建因果图以分析质量监督的影响
Create a cause-and-effect diagram to analyze the impact of quality oversight
D：请求质量经理提供支持
Request support from the quality manager
正确答案：A 你的答案：A
解析：识别了新风险，首先更新风险登记册。B是应对后的工作；C的说法严重错误；D推脱责任。题中关键词是可能性很高,代表是一种风险,而不是一种已经发生的问题。
70、[单选]在项目执行过程中，项目经理注意到正在使用预先准备好的免费的项目管理软件试用版。该项目将在六个月后结束，团队希望继续使用相同的软件，项目经理应该怎么做？
During project execution,a project manager noticed that the project management are being prepared using a free trial version of project management software. The project will end in six months.and The team wants to continue using the same software.
A：记录该软件是试用版，并继续使用该软件
Document that the software is A trial version and continue using the software
B：记录该软件是试用版，通知所有相关方，并购买该软件的许可
Record that the software is a trial version, inform all stakeholder and purchase the license for the software
C：通知相关方，执行风险分析，并获得该软件的许可版本
Inform the stakeholders, perform a risk analysis and procure a licensed version of the software
D：执行风险分析，并奖励团队节省项目支出
Perform a risk analysis and reward the team for saving on project expenditures
正确答案：C 你的答案：B
解析：识别新风险（6个月后试用结束，将不可用），分析影响，制定应对措施（购买）。要注意职业道德问题。
71、[单选]项目团队了解到新监管法律可能影响项目，项目经理执行定量分析并确定了如果触发此风险的重大财务影响，项目经理应该怎么做？
A project team learns of new regulatory laws that may impact the project,the project manager performed a quantitative analysis and identifies a significant financial impact if this risk is triggered .What should the project manager do?
A：更新风险登记册
Update the risk register
B：聘请保险公司来承担该风险
Engage an insurance company to cover the risk
C：影响发起人延迟实施法律，直到项目完成
Influence the sponsor to delay the the law until the the project is completed
D：修订项目预算
Revise the project budget
正确答案：A 你的答案：A
解析：风险识别，并进行了定量分析，二者都应更新到风险登记册里。B在A后；C是杜撰；D很被动。
72、[单选]在研究一个项目收购时，项目经理发现一种产品能够大大缩短上市时间并提供未来设计解决方案，但是由于该产品的供应商尚未符合行业标准，因此涉及的风险很大，项目经理下一步应该怎么做？
When researching a project acquisition, the project manager discovers a product that will considerably decrease the time to market and provide future design solutions.However, there is a large the risk involved,as the provider of this product is not yet industry compliant.What should the project manager do next?
A：联系该提供商并协商合作
Call the provider and negotiate a contract
B：与开发团队开会，讨论下一步工作
Meet with the development team to discuss next steps
C：实施风险管理计划及其中包含的已批准行动
Implement the risk management plan and the approved actions contained within it
D：请项目管理办公室(PMO)批准继续
Ask the project management office (PMO) for approval to proceed
正确答案：C 你的答案：C
解析：机会中包括了风险，结合选项，应管理风险。C最好，ABD都没有考虑风险。风险管理计划中包含为了获得机会而可能遇到的风险及风险应对措施。
73、[单选]项目经理在天气条件不稳定的区域启动一个项目，这可能会导致项目进度延迟，项目发起人要求项目经理消除所有可能的威胁，以避免延迟处罚，若要满足该发起人的请求，项目经理应该怎么做？
The project manager starts a project in an area with unstable weather conditions that may cause a delay in the project schedule,The project sponsor asks the project manager to eliminate all possible threats to avoid delay penalty. What should the project manager do to fulfill the sponsor’s request?
A：执行一份协议以将该威胁的所有权和责任转移给第三方
Execute an agreement to transfer ownership and liability of the threat to A third party
B：聘用额外的检查员以确保遵守所有标准
Hire additional inspectors to ensure that all standards are followed
C：确保所有资源都了解可能的项目威胁
Ensure all resources understand the possible project threats
D：通过确认威胁并制定单独的应急预算来接受风险
Accept risks by acknowledging the threats and establishing a separate contingency budget
正确答案：A 你的答案：A
解析：D是接受；C不起任何作用；B与题目提到的风险无关；A是转移。都不好的情况下，A相对好一些。发起人不接受风险，因此风险转移是最好的办法。
74、[单选]在一个足球场建设项目的规划会议期间，项目团队决定在设计工程之前进行现场勘察以确定地面状况。项目团队实施的是哪一个风险管理过程？
During a planning meeting for a soccer field construction project, the team decided to conduct a site survey to determine the ground conditions before engineering the design. What risk management process is the team implement?
A：风险规划
risk planning
B：风险识别
Risk identification
C：风险分析
Risk analysis
D：风险应对规划
Risk response planning
正确答案：B 你的答案：B
解析：11.2 识别风险 识别风险是识别单个项目风险以及整体项目风险的来源，并记录风险特征的过程。 实地勘察，只能发现风险，属于识别风险。
75、[单选]项目经理得知在他不知情的情况下己经为项目分配了资源，经过调查，项目经理发现这些资源需求是合理的。若要避免这种沟通不畅的情况，项目经理事先应该做什么？
A project manager learns that there are resources that have been assigned to the project without their awareness. After investigation,the project manager discovers that the resources were legitimately require What should the project manager have done to avoid this miscommunication?
A：亲自创建资源管理计划
Personally created the resource management plan
B：更新采购和成本管理计划
Updated the procurement and cost management plans
C：明确定义并沟通每个资源的角色与职责
Clearly defined and communicated the roles and responsibilities of each resource
D：修订沟通管理计划
Revised the communications management plan
正确答案：D 你的答案：C
解析：参考答案：D 解析：本题为沟通问题，虽然题干中提到了组建团队的问题，但提问时直接指向“沟通不畅”，沟通问题，找沟通管理计划。
76、[单选]项目经理向所有相关方发送定期状态报告，报告内容包括项目成就列表，即将完成的目标和目前的挑战。但是，一些相关方仍抱怨说他们不了解项目的状态。项目经理应该怎么做？
A project manager sends out regular status reports to all stakeholders with bulleted lists of project accomplishments, upcoming objectives,and and current challenges. However, some stakeholders still complain that they do not and understand the project’s status, What should the project manager do?
A：联系这些相关方以了解他们担心的问题，并在实施变更之前遵循变更请求过程
Contact those stakeholders to and understand their concerns, and follow the change request process prior to implementing changes.
B：向这些相关方分发一些新的，更详细的状态报告
Distribute a new,more-detailed status report to those stakeholders.
C：要求这些相关方审查沟通管理计划并向他们提供最新的状态报告
Ask those stakeholders to review the communications management plan and provide them with an updated status report.
D：与这些相关方和项目团队开会，以提供更详细的项目状态更新
Meet with those stakeholders and the project team to provide a more-detailed project status update.
正确答案：C 你的答案：A
解析：参考答案：C 解析：PMBOK（6）P379沟通问题 ，前半句是让相关方对沟通安排提意见，即了解沟通需求。
77、[单选]项目经理正在规划一个新的多公司参与项目，每家公司都有多名项目相关方。项目经理应该使用什么沟通方法？
A project manager is planning a new multi-company project that has several stakeholders per company. What communication method should the project manager use?
A：交互式沟通
Interactive
B：推式沟通
Push
C：拉式沟通
Pull
D：选择性沟通
Selective
正确答案：C 你的答案：B
解析：参考答案：C。 解析：PMBOK（6）P374-10.1.2.5多名相关方需要获取信息，最好采用拉式沟通，统一发布信息，让相关方主动从信息源获取信息。多个公司参与，说明地理位置有差异，交互式沟通的成本较高，可行性低，故选C。
78、[单选]项目经理计划在一个月内部署一个全球性项目。但是，多名经理联系项目发起人，表示缺乏对项目可交付成果的认识。规划期间，项目经理应完成下列哪一项？
A project manager plans to deploy a global project in one month. However, several managers have contacted the project sponsor indicating a lack of awareness of project deliverables. What should the project manager have done during planning?
A：开展项目影响分析.安排进度活动并采取行动
Conducted a project impact analysis, scheduled activities, and taken actions
B：审查项目章程澄清范围
Reviewed project charter to clarify scope
C：安排每周风险审查会议
Scheduled weekly risk review meetings
D：识别项目相关方，并将其包含进沟通管理计划中
Identified project stakeholders and included them in the communications management plan
正确答案：D 你的答案：B
解析：参考答案：D。 解析：缺乏对于可交付成果的认识，属于沟通问题，选项D属于沟通相关的工作。
79、[单选]一名相关方抱怨说未收到项目延期交付的通知，若要防止这个问题，项目经理应该事先做什么？
A stakeholder complains that notification of the project’s delayed delivery was not receive What should the project manager have done to prevent this?
A：更新需求跟踪矩阵
Updated the requirements traceability matrix
B：审查沟通管理计划
Reviewed the communications management plan
C：审查风险管理计划
Reviewed the risk management plan
D：更新相关方登记册
Updated the stakeholder register
正确答案：B 你的答案：B
解析：参考答案：B。 解析：PMBOK（6）P379-10.2相关方“未收到”通知，属于信息传递出现问题，事先应该审查沟通管理计划。
80、[单选]在项目执行期间，一名团队成员经常抱怨说没有及时提供某些信息。项目经理应该怎么做？
During project execution, a team member regularly complains that some information is not provided on a timely basis. What should the project manager do?
A：检查该团队成员绩效历史记录
Check the team member’s performance history.
B：与所有团队成员定期召开情况通报会
Initiate regular information meetings with all team members.
C：与该团队成员召开一对一的会议
Hold a one-on-one meeting with the team member
D：审查沟通管理计划
Review the communications management plan.
正确答案：D 你的答案：D
解析：参考答案：D。 解析：PMBOK（6）P387，信息没有及时的提供，是沟通出了问题，应该审查沟通管理计划。
81、[单选]IT团队之前发送了有关如何访问项目沟通所采用的新工具的信息。现在，一些相关方提出一些问题，让项目经理认为他们没有利用新工具。项目经理应该怎么做？
An IT team sent out information on how to access a new tool adopted for project communications,Now, some stakeholders are asking questions that lead the project manager to believe they are not leveraging the new tool. What should the project manager do?
A：放弃新工具并恢复以前用于沟通更新的方法
Abandon the new tool and revert to previous methods for communicating updates
B：重新发送有关如何访问新工具的信息
Resend the information on how to access the new tool
C：与相关方讨论这些问题，并提供新工具的相关培训
Discuss these concerns with stakeholders and offer to provide training on the new tool
D：与IT团队开会，获得有关如何强制使用新工具的想法
Meet with the IT team to obtain ideas on how to enforce the use of the new tool
正确答案：C 你的答案：C
解析：10.2 管理沟通 相关方不利用新工具，可能是态度问题或能力问题，先确认问题，并提供培训。
82、[单选]一位项目经理正在与一个多元化的团队合作一个备受瞩目公共工程项目。项目相关方的公共部门非常担心，因为这个项目直接影响到他们的社区。项目经理应使用什么来与这个项目相关方团体沟通?
A project manager is working on a high-profile public works project with a diverse and engaged group of stakeholders.The public sector of stakeholders is very concerned,as this project directly impacts their community.,What should the project manager use to communicate with this stakeholder group?
A：推式沟通
Push communication
B：交互式沟通
Interactive communication
C：项目相关方沟通
Stakeholder notifications
D：项目报告
Project reports
正确答案：B 你的答案：B
解析：需要达成一致意见的沟通，应该使用交互式。
83、[单选]一个在地理位置上分散的团队正在从事一个IT项目，他们发现自己会改写彼此的代码,有时还会处理相同的功能，Scrum主管正在评估他们如何能够促进团队成员之间更加一致的沟通，从而避免这些问题，Scrum主管应该怎么做？
A geographically dispersed team working on an IT project find themselves overwriting each others’ code and sometimes working on the same features The Scrum master is assessing ways in which they can promote more consistent communication among team members to avoid these issues. What should the Scrum master do?
A：举行冲刺评审
Hold a sprint review
B：召开回顾总结会议
Convene a retrospective
C：安排每日站会
Schedule a daily stand up
D：开发一个任务分配系统
Develop a task allocation system
正确答案：C 你的答案：D
解析：题干已经认为是沟通问题,与C关系更大。A主要用于检查完成的工作；B主要用于总结经验和改进；C可以讨论问题，有异常及时纠正；D与沟通无关。
84、[单选]一位相关方不同意月度状态报告，并要求项目经理每周亲自告知他们项目的状态，项目经理首先应该怎么做？
A stakeholder disagrees with the monthly status report and asks the project manager to personally inform them of the project’s status on a weekly basis. What should the project manager do first?
A：修改状态报告的形式和频率，以满足该相关方的需求
Modify the form and frequency of the status reports to accommodate the stakeholder needs
B：寻求与该相关方达成协议以管理他们的期望
Seek agreement with the stakeholder to manage their expectations
C：审查相关方参与计划，以重新审视该相关方的需求
Review the stakeholder engagement plan to revisit the stakeholder needs
D：与该相关方会面以说明状态报告的详细信息
Meet with the stakeholder to explain the details of the status reports
正确答案：C 你的答案：C
解析：沟通问题，对该相关方的沟通需求了解不到位，要根据C来更新沟通管理计划。
85、[单选]项目团队分布在不同的地理位置，项目经理安排召开一次虚拟发布规划会议，当来自某个特定地区的所有团队成员全部缺席电话会议时，项目经理感到非常惊讶，若要避免这个问题，项目经理应该事先做什么？
A Project manager of a geographically distributed team schedules a virtual release planning meeting. The project manager is surprised when all team members from a specific region are absent from the call. What should the project manager have done to avoid this?
A：提前更早安排会议
Scheduled the meetings farther in advance
B：强制要求参加会议
Required Mandatory participation in the meeting
C：在安排会议之前确认团队成员是否有空参加
Checked the availability of team members before scheduling the meeting
D：用本地团队成员替换全球资源
Replace global resources with local team members
正确答案：C 你的答案：C
解析：某一特定地区的团队成员全部缺席会议，应该是会议时间安排不当，不是相关方问题，也不是规则问题，排除BD；是沟通问题，C最好。
86、[单选]为了帮忙做出关键决策，客户希望更频繁地收到技术项目更新，项目经理应该怎么做？
To assist with critical decisions making, the customer would like to receive more frequent technical project updates. What should the project manager do?
A：邀请所有技术负责人和客户参加项目更新会议
Invite all technical leaders and customers to participate in project update meetings
B：将该请求上报给项目发起人
Escalate the request to the project sponsor
C：遵循沟通管理计划
Follow the communications management plan
D：要求每位技术负责人向客户发送报告
Ask each technical leader to send the reports to the customer
正确答案：C 你的答案：C
解析：客户希望提高汇报频率，这是标准的沟通问题，找沟通管理计划。客户的要求是否合理，或者说是否应该执行，应遵循沟通管理计划。
87、[单选]一些内部相关方向项目经理抱怨因为他们没有收到所需的项目更新，所以他们无法正确执行任务，项目经理首先应该怎么做？
Some internal stakeholders complain to the project manager that they are unable to properly perform their tasks as they are not receiving required project update. What should the project manager do first?
A：要求相关方确定独立获取项目更新的方式
Ask the stakeholders to identify ways to obtain project updates independently
B：改变相关方沟通的模式
Change the mode of stakeholder communication
C：增加项目更新的频率
Increase the frequency of project updates
D：审查沟通管理计划，确保包含所有相关方
Review the communication management plan to ensure that all stakeholders are included
正确答案：D 你的答案：D
解析：没有收到所需的项目更新属于沟通问题，先审查沟通管理计划。
88、[单选]—位新项目发起人习惯性地错过每周一次的状态会议，并经常找职能经理讨论项目的状态，定期向其发送会议纪要，但似乎一直未读，项目经理下一步应该怎么做？
A new project sponsor habitually misses weekly status meeting and frequently visits functional manager to discuss the project’s, status,meeting minutes are regularly sent, but appear to remain unrea What should the project manager do next?
A：指示职能经理拒绝讨论项目状态
Instruct the functional managers to refrain from discussing project status
B：将沟通管理计划发送给该发起人
Send the communication management plan to the sponsor
C：将每周会议纪要重新发送给该发起人
Resend the weekly meeting minutes to the sponsor
D：与该发起人组织一对一会议
Organize a one-on-one meetings with the sponsor
正确答案：D 你的答案：D
解析：沟通问题，新的发起人不接受当前沟通方式，应调整。A很负面；B：沟通管理计划是项目团队内部的沟通指南，描述将如何规划，结构化、执行与监督项目沟通；C. 重复无效工作。
89、[单选]一个具有多元文化的项目团队分布在不同的地理位置，这会带来挑战，因为密切沟通对团队的成功绩效非常关键，若要最大限度地减少团队的错误沟通，项目经理应该怎么做？
A multicultural project team is geographical distributed, This causes challenges, since close communication is key to the team、successful performance, what should the project manager do to minimize team miscommunication ?
A：安排每日虚拟会议
Schedule daily virtual conferences
B：制定并审查项目仪表板
Establish and review the project dashboards
C：发送每日项目状态报告
Send daily project status report
D：每天通过电子邮件与团队核对
Check in with the team daily via email
正确答案：A 你的答案：A
解析：如何解决虚拟团队的沟通问题，A是面对面的沟通，也符合团队分散的特点。每日会议，及时反映沟通，讨论问题。
90、[单选]项目经理正在领导一个复杂的跨文化项目，该项目有600多名团队成员，分布在不同的国家，来自其中一个国家的一些成员无法理解每日站会电话会议期间发生的情况，项目经理应该怎么做？
A project manager is leading a complex cross-cultural project with over 600 team members located in different countries. A few members from one of the countries are unable to understand what is going on during the daily stand up calls. What should the project manager do?
A：更新沟通管理计划
Update the communication management plan
B：修订相关方参与计划
Revise the stakeholders engagement plan
C：关注团队建设的震荡阶段
Focus on the storming stage of team building
D：重视团队建设的成熟阶段
Emphasize the performing stage of team building
正确答案：A 你的答案：A
解析：典型沟通问题，“无法理解”是客观技术问题，而不是主观意愿问题，因此是沟通问题。
91、[单选]一位项目经理正在领导一位位于三个不同国家的多元文化项目团队。最近，任务延后变得很常见，团队成员经常发生争论而不合作。 若要减少潜在的冲突，并改善团队沟通和交付，项目经理应该怎么做？
A project manager is leading a multi-culture project team based in different countries. Recently, task slippage has become common, and team members often argue rather than collaborate. What should the project manager do to reduce the urperlyin conflicts, and improve team communication and delivery?
A：使用批准的虚拟工具安排每周一次的重新调整会议，以确保团队充分参与
Set up a weekly realignment meeting with an approved virtual tool to ensure full team participation.
B：与每个团队安排一次电话会议，并进行团队建设练习
Schedule a conference call with each team, and conduct a team-building exercise.
C：为团队成员发送一封电子邮件，鼓励他们一起工作
Email team members encouraging them to work together.
D：将该问题升级上报给高级管理层
Escalate the issue to senior management.
正确答案：A 你的答案：B
解析：参考答案：A 解析：9.4.2.2 虚拟团队 虚拟团队的使用能带来很多好处，例如，使用更多技术熟练的资源、降低成本、减少出差及搬迁费用，以及拉近团队成员与供应商、客户或其他重要相关方的距离。虚拟团队可以利用技术来营造在线团队环境，以供团队存储文件、使用在线对话来讨论问题，以及保存团队日历。BC都是分别进行不解决问题，D还没有必要。
92、[单选]一个项目落后于进度，并超出预算。由于相关方压力增大，项目团队是在高压下工作，这导致了质量与生产经理之间的冲突，每一方都为项目延误和成本超支而指责对方。 项目经理应该怎么做？
A project is behind schedule and over budget. As a result of increased stakeholder pressure, the project team has been placed under serious duress. This causes a conflict between the quality and production managers, with each blaming the other for the delays and cost overruns. What should the project manager do?
A：与两位经理会面，并要求他们立即结束冲突，以避免对项目造成负面影响
Meet with both managers, and ask them to immediately and end the conflict to avoid negatively impacting the project.
B：与相关方讨论该情况，并遵照他们的建议处理冲突
Discuss the situation with the stakeholders, and follow their suggestions for dealing with the conflict.
C：与两位经理的主管会面，讨论可能的行动
Meet with the managers' supervisors to discuss possible actions.
D：查阅团队章程以了解如何处理这个冲突的指导方针
Refer to the team charter for guidelines on how to deal with this conflict.
正确答案：C 你的答案：A
解析：参考答案：C 解析：9.5.2.1 人际关系与团队技能 成功的冲突管理可提高生产力，改进工作关系。同时，如果管理得当，意见分歧有利于提高创造力和改进决策。假如意见分歧成为负面因素，应该首先由项目团队成员负责解决；如果冲突升级，项目经理应提供协助，促成满意的解决方案，采用直接和合作的方式，尽早并且通常在私下处理冲突。A虽然是面对，但属于强迫措施，题目中没有看到紧迫性，另外强迫是迫不得已的选择。C相对更好。
93、[单选]项目经理识别到一项需要特殊知识的任务，但团队成员都没有这方面的知识，项目经理认为即将开展的项目也会出现类似的情况。 项目经理下一步应该怎么做？
The project manager identifies a task that will require special knowledge but none of the team members have this knowledge. The project manager believes a similar situation will occur in an upcoming project. What should the project manager do next?
A：为团队准备一个培训课程，并考虑到成本和时间
Prepare a training session for the team, taking into consideration cost and time.
B：请客户修改需要这些特殊知识的可交付成果
Ask the client to modify deliverables that require this special knowledge.
C：将团队成员更换为更有经验的人员
Replace members of the learn with more experienced individuals.
D：提交变更请求，以修改项目范围
Submit a change request to modify the project scope.
正确答案：A 你的答案：A
解析：参考答案：A。 解析：PMBOK（6），P336。团队没有特殊知识或技能处理项目任务时，应积极处理，采用培训的方式提升团队的能力。BCD均不恰当，A更合适。
94、[单选]一项批准的项目变更将需要一名IT部门的专用资源。该资源的经理没有空提供批准,但马上需要该资源以确保项目保持进度。 项目经理应该怎么做？
An approved project change will require dedicated resources from an IT department. The resource’s manager is unavailable to provide approval, but the resource is needed immediately to ensure that the project stays on schedule. What should the project manager do?
A：将新工作分配给现有团队成员
Assign the new work to existing team members.
B：寻求项目发起人的指导
Seek guidance from the project sponsor.
C：告诉该资源开始工作，并在经理有空时获得批准
Tell the resource to start working and get approval when the manager is available.
D：查阅变更管理计划
Refer to the change management plan.
正确答案：B 你的答案：D
解析：参考答案：B 解析：pmbok6的318页9.1.3.1资源管理计划-获取资源；项目经理目为获取资源，首先应用到沟通，如果承诺的资源无法满足，且超出项目经理能力范围的，应选择上报。
95、[单选]在批准一位团队成员的紧急请假请求之前，项目经理需要确保计划的项目活动不会被延迟。项目经理首先应该审查哪份文件？
Before approving a team member's request for an urgent leave, a project manager needs to ensure that scheduled activities will not be delaye What should the project manager first review?
A：责任分配矩阵(RAM)
Responsibility assignment matrix(RAM)
B：资源日历
Resource calendars
C：资源分解结构(RBS)
Resource breakdown structure(RBS)
D：项目进度计划
Project schedule plan
正确答案：D 你的答案：D
解析：参考答案：D。解析：PMBOK（6）P352。资源日历影响项目日历，现在资源日历将发生改变，要对照项目日历（项目计划开展活动的时间，即项目进度计划）分析对进度的影响。
96、[单选]项目经理聘请一位资源开发一个网站。该资源在没有完成工作的情况下突然离职，项目经理必须聘请另一位资源来完成这项工作，新聘请的资源更改网络设计，覆盖了原有设计。应如何描述与第一位资源工作相关的成本？
A project manager hires resource to develop website.The resource abruptly quits without completing the work,and the project manager must hire another resource to complete the jo The newly hired resource changes the website’s design,which overrides the original design. How should the cost associated with the first resourced work be described?
A：间接成本
Indirect cost
B：直接成本
Direct cost
C：沉没成本
Sunk cost
D：可变成本
Variable cost
正确答案：C 你的答案：C
解析：参考答案：C 解析：pmbok6的357页9.6.3.1控制资源输出-工作绩效信息：另一位资源更改了网络设计，且覆盖了原有设计，第一位资源的工作在目前节点成为无效工作，所花费的成本不再计算。
97、[单选]项目经理A认识到需要额外资源来按时完成项目，并请求项目经理B提供资源方面的协助。 如果项目经理B同意，应审查哪一份文件？
Project manager A realizes that additional resources are required to complete their project on time and asks project manager B for assistance with resources.If project manager B agrees, what document should be reviewed?
A：项目人员配备
Project staff assignment
B：资源日历
Resource calendar
C：项目组织图
Project organization chart
D：团队绩效评估
Team performance assessments
正确答案：B 你的答案：B
解析：参考答案：B。 解析：PMBOK（6）P322-9.2.1.2资源日历显示每种资源的可用工作日和工作班次。
98、[单选]重新分配人员将导致项目延期。项目经理应该怎么做？
The reassignment of personnel will cause a project delay. What should the project manager do?
A：查阅人员配备管理计划
Consult the staffing management plan.
B：提出变更请求
Initiate a change request.
C：招募新资源
Acquire a new resource.
D：修订项目进度计划
Revise the project schedule.
正确答案：A 你的答案：B
解析：参考答案：A。 解析：pmbok6的358页9.6.3.3项目管理计划更新-资源管理计划：重新分配人员可能导致进度延期，可以通过谈判、招募等获得资源，应该参考人员配备管理计划。人员配备管理计划：说明将在何时、以何种方式获得项目团队成员，以及他们需要在项目中工作多久。它描述了如何满足项目对人力资源的需求。
99、[单选]项目经理需要从不同职能经理招募团队成员，项目经理应使用什么？
A project manager needs to acquire team members from various functional managers. What should the project manager use?
A：资源日历
Resource calendars
B：协商
Negotiation
C：募集
Acquisition
D：技能图
Skill mapping
正确答案：A 你的答案：B
解析：参考答案：A。解析：PMBOK（6）P322，从其他项目获取资源应估算活动资源的可用时间，用到的工具是资源日历。故选A。此题A和B容易混淆，A在B前面，按照选前不选后原则，这题选A，先根据资源日历选择好需要的资源，然后和职能经理协商。
100、[单选]两名团队成员拒绝一起参加同一个项目，两名团队成员的参与对实现项目目标是必要的。若要确保两名团队成员一起合作获得项目章程的签署，项目经理应该怎么做?
Two team members refuse to participate in the same project together.Parlicipalion of both team members is necessary to achieve project goals.What should the project manager do to ensure that both team members work together to obtain project charter sign-off.
A：鼓励两位成员发挥团队精神，并在需要时获得职能经理的支持
Encourage team spirit between both members，and obtain support form their functional managers if neede
B：让两位成员参阅团队章程，并在需要时获得职能经理的支持
Refer both team members to the team charter,and obtain support from their functional managers if neede
C：鼓励两位团队成员从其职能经理那里获得支持
Encourage both team members to obtain support from their functional managers.
D：鼓励团队成员自行解决冲突
Encourage the team members to resolve their conflict.
正确答案：B 你的答案：A
解析：参考答案：B。解析：PMBOK（6）P348，团队中两人有矛盾，应使用冲突管理技术。把私人恩怨带入了项目，是一个违反底线问题，可以用规则来强制。必要时通过他们的职能经理来管束。
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