QuickServe 1

Quickserve is a home repair company.

It provides quick, reliable repair services to homes.

Quickserve handles plumbing and electrical issues 24 hours a day.

ps:Quickserve每天24小时处理管道和电气问题。

handles处理，应付; 触，拿，搬动; 控制，操纵; 把手; 拉手; 柄; 把; 提梁; 有…个柄的; 有…柄的; handle的第三人称单数和复数

plumbing管路系统，自来水管道; 水暖工的工作; 探索; 钻研; 探究; plumb的现在分词

electrical电的; 用电的; 发电的

issues重要议题; 争论的问题; 问题，担忧; 一期; 期号; 宣布; 公布; 发出; 发给，供给; 将…诉诸法律; issue的第三人称单数和复数

It also cleans the roofs, fixes internet connections and replaces broken windows.

ps:它还可以清洁屋顶、修复互联网连接并替换损坏的窗口。

cleans打扫; 清扫; 除去…的灰尘; 使…干净; 变干净; 清除内脏; clean的第三人称单数和复数

roofs顶部; 屋顶; 车顶; 有…顶的; 洞顶; 隧道顶; 给…盖顶; 盖上屋顶; roof的第三人称单数和复数

fixes使固定; 安装; 决定，确定; 安排; 组织; 解决方法; 一次用量; 困境; 窘境; fix的第三人称单数和复数

connections联系，关联; 联结; 接通; 连接; 连接点; 接头; connection的复数

replaces代替; 取代; 替换; 接替; 更换; 更新; replace的第三人称单数

broken破损的; 伤残的; 残缺的; 出了毛病的; 中止了的; 破坏了的; 被违背的; 未履行的; 破，裂，碎; 弄坏; 损坏; 坏掉; 弄破; 使流血; break的过去分词

windows窗; 窗户; 窗口; 窗玻璃; 窗口，视窗; 墙上开的窗形的口; 透明窗

For a small fee, customers subscribe to the service.

ps:顾客只需付很少的费用就可以订阅这项服务。

small小的; 小号的，小型的; 成为小块; 小小地; 后腰; 小件衣服

fee专业服务费; 咨询费; 报酬; 费; 付给报酬; 给小费; 〈英〉雇用; 聘请

customers顾客; 主顾; 客户; 家伙; customer的复数

subscribe to同意; 赞成; 订阅; 定期捐款

service公共服务系统; 公共事业; 公共事业机构; 服务性企业; 检修; 维护; 维修; 保养; 提供服务; 支付利息

Its main customers are the elderly, which means older people.

Whenever customers have problems, they can call for help.

There is also a small service charge for each service call.

Exercises:

1.what kind of services does quickserve provide?

home repair services.

2.Its main customers are the elderly, which means older people.

3.For a small fee, customers subscribe to the service.

The company was established 5 years ago and is growing rapidly.

It started in one city but it’s now in five cites.

The company plans to expand to 10 cities with in the next 24 months.

In each city, there is small central office in a low-rent area of the city.

ps:在每个城市的廉租房区都有小型的中心办公室。

each各自，各个，每个

city都市; 城市; 特许市; 特权市

there is有

small小的; 小号的，小型的; 成为小块; 小小地; 后腰; 小件衣服

central office中心局；电话总局

low-rent劣质的; 社会地位低的

area地区，地域; 地方，场地，区; 区，部位

The central office handles the businesses, advertising, payroll and billing.

ps:中央办公室处理业务、广告、工资和账单。

central office中心局；电话总局

handles处理，应付; 触，拿，搬动; 控制，操纵; 把手; 拉手; 柄; 把; 提梁; 有…个柄的; 有…柄的; handle的第三人称单数和复数

businesses商业; 买卖; 生意; 商务; 公事; 营业额; 贸易额; 营业状况; business的复数

advertising广告活动; 广告业; 做广告; 登广告; 公布，征聘; 展现，宣传; advertise的现在分词

payroll工资名单; 工资总支出

billing排名，演员名次; 开具账单; 营业额; 给开账单，发账单; 把宣传为

It also takes calls from customer either online or by telephone.

It takes calls 24 hours a day, 7 days a week.

Exercises:

1.what is the company planning to do in the next 24 months?

expand to ten cities.

2.The company plans to expand to 10 cities with in the next 24 months.

3.In each city, there is small central office in a low-rent area of the city.

60% of the company’s employees work from their homes.

When a customer calls in to the central office, a service employee is contacted.

The service employee then contacts customer and sets up an appointment.

These service employees are highly trained and provide excellent services.

In emergencies, such as a serious plumbing problem, service can be provided with in an hour.

ps:在紧急情况下，如水管出现严重问题，可在一小时内提供服务。

emergencies突发事件; 紧急情况; emergency的复数

such as例如; 像; 象…这样; 诸如…之类

serious不好的; 严重的; 有危险的; 需认真思考的; 严肃的; 重要的; 须重视的

plumbing管路系统，自来水管道; 水暖工的工作; 探索; 钻研; 探究; plumb的现在分词

problem棘手的问题; 难题; 困难; 逻辑题; 数学题; 找麻烦的; 成问题的; 惹乱子的

service公共服务系统; 公共事业; 公共事业机构; 服务性企业; 检修; 维护; 维修; 保养; 提供服务; 支付利息

an hour一小时; “an/per hour”的变体

One reason for this is that the service employees live in different parts of the city.

They are not central located so it’s quicker and easier for they to travel to a customer’s home.

Exercises:

1.where do 60% of the company employees work?

from their own homes.

2.These service employees are highly trained and provide excellent services.

3.It takes calls 24 hours a day, 7 days a week.

4.For a small fee, customers subscribe to the service.