必备词

• receptionist [rɪˈsɛpʃənɪst] 接待员
• secretarial[ˌsekrəˈteriəl] service 文秘服务
• shoeshine[ˈʃuˌʃaɪn] service 擦鞋服务
• Sauna [ˈsɔnə] room 桑拿房
• morning call service 叫早服务
• telex[ˈtɛlˌɛks] and facsimile [fækˈsɪməli] service 电话和传真服务
• 24 hours room service 24小时客房服务
• International courier[ˈkʊriə(r)] service 国际快递服务
• charge [tʃɑ:rdʒ] 费用
• baby-sitting 托婴服务
• taxi service 出租车服务
• laundry [ˈlɔ:ndri] 洗衣房，要洗的衣服
• fitness center 健身中心
• spa 水疗
• conference[ˈkɑ:nfərəns] room 会议中心
• business center　商务中心
• gift shop　礼品店

必备句

• Please give me a wake-up call before breakfast time.
  请在早餐前叫醒我。

• Will you please call me up at six o'clock?
  请6点叫醒我好吗？

• Could you give me a wake-up call tomorrow morning?
  明天早上你可以叫醒我吗？

• Could you bring me a hair dryer [ˈdraɪɚ]?
  能给我拿一个吹风机吗？

• May I have two more towels [ˈtaʊəl] ,please?
  我能再要两条毛巾吗？

• May I have an extra['ekstrə] blanket[ˈblæŋkɪt]?
  可以多给我一条毯子吗？

• Where can I go on the internet?
  请问哪里可以上网？

• Where can I get some hot water?
  请问哪里有热水？

• Do you have free WiFi?
  你们有免费无线网络吗？

• Please have the maid [med] clean my room.
  请通知女服务员打扫我的房间。

• I need my sheets [ʃi:ts] changed.
  请把我的床单换一下。

• Can I get some clean sheets [ʃi:ts]?
  麻烦帮我拿一个干净的床单。

• I wish you could do our room earlier in the morning.
  我希望你们能早点打扫我们的房间。

• Could you send someone up for my laundry [ˈlɔ:ndri] ,please?
  能派人来取一下我要洗的衣服吗？

• What is the charge for the express laundry service?
  快速洗衣服务怎么收费？

• When can I have my laundry [ˈlɔ:ndri] back?
  我什么时候可以取洗好的衣服？

• Can you remove this stain [sten]?
  这块污染能洗掉吗？

实景对话

A:Room service,please.
我需要客房服务。
I'd like some room service.
I want to order room service.
B:What can I bring you?
您需要什么？

A:Can I be of any assistance[əˈsɪstəns] sir?
需要帮忙吗，先生？
B:Could you bring me a blanket up here?
能给我拿一条毛毯吗？

A:Front desk,can I help you?
这里是前台，有什么需要帮忙的吗？
B:Could you send up some champagne[ʃæmˈpen] and strawberries [st'rɔ:brɪz] please?
请给我们送点香槟和草莓好吗？
A:Of course.当然。

A:Can I get my suit ironed[ˈaɪərn]?
帮我把西装烫平好吗？
Can I have my suit pressed?
能帮我把西装烫平吗？
Is there somewhere I can have my suit pressed?
我可以在哪儿把西装烫平？
B:Of course,I'll have someone take care of it.
当然可以，我会让人去处理的。

A:Front desk,can I help you?
这里是前台，有什么需要帮忙的吗？
B:My bathroom is out of soap[soʊp] .
我的浴室没有肥皂了。
My bathroom doesn't have any soap.
There is no soap in my bathroom.
I don't have any soap in my bathroom.

A:I locked myself out.Could you open the door for me?
我把自己锁在外面了，能帮我开一下门吗？
B:Sure.I'll send someone up.
当然。我派人上去。