2.1 Performance

The performance section of SCOR focuses on the measurement and assessment of the outcomes of supply chain process execution. 

A comprehensive approach to understanding,evaluating, and diagnosing supply chain performance consists of three elements: 

Performance Attributes, Metrics, and Process / Practice Maturity. 

Elements, as distinct from the Levels in the Process and Metrics hierarchies, describe different aspects or dimensions of performance:

• Performance Attributes: Strategic characteristics of supply chain performance used to prioritize and align the supply chain’s performance with the business strategy

• Metrics: Discrete performance measures, themselves comprised of levels of connected hierarchy

• Process/Practice Maturity: Objective, specific descriptions used a reference tool to evaluate how well supply chain processes and practices incorporate and execute accepted best-practice process models and leading practices.

SCOR的绩效部分侧重于对供应链过程执行结果的度量和评估。

理解、评估和诊断供应链绩效的全面方法包括三个要素:

绩效属性、指标和过程/实践成熟度。

与过程和度量层次结构中的级别不同，元素描述了性能的不同方面或维度:

    • 绩效属性:供应链绩效的战略特征，用于将供应链绩效与企业战略进行优先排序和对齐

    • 度量:离散的性能度量，它们本身由连接的层次结构组成

    • 过程/实践成熟度:客观、具体的描述使用参考工具来评估供应链过程和实践如何整合和执行公认的最佳实践过程模型和领先实践。

Table 1 - The SCOR Performance Attributes

可靠性

    按预期完成任务的能力。

    可靠性侧重于过程结果的可预测性。

    可靠性属性的典型度量包括：准时、正确的数量、正确的质量。

    反应能力执行任务的速度。供应链向客户提供产品的速度。

    示例包括周期时间度量。

敏捷性

    应对外部影响的能力，应对市场变化以获得或保持竞争优势的能力。

    SCOR敏捷性指标包括适应性和总体风险价值

成本

    供应链运作的成本。这包括劳动力成本、材料成本、管理和运输成本。

    一个典型的成本指标是销货成本。

资产管理效率（资产）

    有效利用资产的能力。

    供应链中的资产管理策略包括库存减少和内寻源与外包。

    指标包括：库存供应天数和产能利用率。

Reliability, Responsiveness, and Agility are considered customer-focused. 

Cost and Asset Management Efficiency are considered internal-focused. 

All SCOR metrics are grouped within one of the performanceattributes.

Each Performance Attribute has one or more level-1/strategic metrics. 

These level-1 metrics are the calculations by which an organization can measure how successful it is in achieving its desired positioning within the competitive marketspace.

可靠性、响应性和敏捷性被认为是以客户为中心的。

成本和资产管理效率被认为是内部关注的。

所有SCOR指标都分组在一个性能属性中。

每个性能属性有一个或多个级别1/战略度量。

这些一级指标是一种计算，通过这种计算，一个组织可以衡量它在竞争市场空间中实现其预期定位的成功程度。

Table 2 - The SCOR Level-1 Metrics

可靠性         • 完美的订单履行(RL.1.1)

响应性         • 订单完成周期(RS.1.1)

敏捷性         •  供应链上行适应性(AG.1.1)    •  供应链下行适应性(AG.1.2)    • 整体价值风险(AG.1.3)

成本             • 供应链总成本(CO.1.1)     • 总销售成本(CO.1.2)

资产管理效率   • 现金-现金周转期(AM.1.1)    • 供应链固定资产收益率(AM.1.2)   • 流动资产收益率(AM.1.3)

The SCOR metrics are organized in a hierarchical structure.

SCOR describes level-1, level-2 and level-3 metrics. 

The relationships between these levels is diagnostic. 

Level-2 metrics serve as diagnostics for level-1 metrics. 

This means that by looking at the performances of the level-2 metrics; 

performance gaps or improvements for level-1 metrics can be explained. 

This type of analysis of the performance of a supply chain is referred to as metric decomposition or root-causing.

Similarly, level-3 metrics serve as diagnostics for level-2 metrics. 

The level of a metric is included in the codification of the metric itself.

Metrics codification starts with the performance attributes: 

Reliability - RL, Responsiveness - RS,Agility - AG, Cost - CO, and Asset Management - AM. 

Each metric starts with this two-letter code,followed by a number to indicate the level, followed by a unique identifier. 

For example: 

Perfect Order Fulfillment is RL.1.1 - a level-1 metric within the Reliability attribute. 

Perfect Condition is RL.2.4, a Reliability metric at level-2.

Process / Practice Maturity provides a qualitative comparison of supply chain processes and practices to descriptive representations of different levels of process and practice adoption and implementation.

This evaluation measurement of supply chain process and practice effectiveness typically follows widely used models for Practice Maturity (sometimes referred to as Capability Maturity Models).

Numerous maturity models exist for supply chain management, which typically follow a “Stages of Maturity” scale where “High Maturity” processes employ, and often extend, best practice and are implemented with a high degree of discipline and compliance, while “Low Maturity” processes are characterized by outdated practices and/or lack of discipline and consistency. 

SCOR does not currently embed a prescribed maturity model framework and content directly into the SCOR model document. 

The Performance section provides an overview of this important element of Supply Chain Performance, and the SCOR user is encouraged to draw upon existing maturity models to develop and tailor the content to their industry and company.

SCOR指标组织在层次结构中。

SCOR描述了级别1、级别2和级别3的度量标准。

这些水平之间的关系是诊断性的。

2级指标作为1级指标的诊断。

这意味着通过查看二级指标的性能;

可以解释一级指标的性能差距或改进。

这种对供应链性能的分析称为度量分解或根本原因分析。

类似地，3级指标用作2级指标的诊断。

度规的级别包括在度规本身的编码中。

指标编码从绩效属性开始:

可靠性- RL、响应性- RS、敏捷性- AG、成本- CO和资产管理- AM。

每个指标都以这个两个字母的代码开头，后面跟一个数字表示级别，后面跟一个惟一标识符。

例如:

Perfect Order Fulfillment  RL.1.1 — 可靠性属性中的一级指标。

Perfect Condition is RL.2.4 完美状态，等级2的可靠性指标。

过程/实践成熟度提供了供应链过程的定性比较和不同层级流程实践描述，以及实践采用与实施。

这种对供应链过程和实践有效性的评估度量通常遵循广泛使用的实践成熟度模型(有时称为能力成熟度模型)。

供应链管理中存在许成熟的模型,通常遵循“成熟度”尺度，采用“高成熟度”流程，通常扩展为最佳实践和严格执行，“低成熟度”过程的特点是过时的实践和/或缺乏纪律和一致性。

SCOR目前没有将规定的成熟度模型框架和内容直接嵌入到SCOR模型文档中。

绩效部分提供了供应链绩效这一重要元素概述，并鼓励SCOR用户利用现有的成熟度模型来开发和定制适合其行业和公司的内容。