外贸人如何打电话给老客户

外贸人如何打电话给老客户

A：厦门供应商ABC公司的业务员 Jason

B： 英国老客户 Mark

C：英国老客户的前台客服

A: Hello, may I speak to Mark please? 您好，请问Mark在吗？

C: Who is calling? 您是哪位？

A: This is Jason from ABC company in Xiamen China, we are your supplier.  我是中国厦门ABC公司的Jason，我们是您的供应商。

C: Ah, ABC company, hold on, please. I'll put you through.   哦，ABC公司，请等一下，我来给你接入。

B: Hi, Jason. 您好，Jason

A: Hi Mark, How are you? 您好，Mark，您好吗？

B: Good, how about you? 好呀，您呢？

A: Well, I'm doing great,but just miss you so much. 额。。。好是好，就是挺想你的。

B: Haha, me too. 哈哈。。。我也是，兄弟

A: What's the weather like in your local?  你那边的天气怎样？

B: It’s rainy.  在下雨呢。

A: Xiamen is very hot today, but it's also rainy now.  厦门今天很热，但是现在下了一点小雨。

B: Yes, it’s cool after rain. 是啊，下雨过后天气会凉爽些。

A: Mark, did you receive the goods？ everything is OK?  你收到货了么？

一切都OK不？

B: Yes, everything is fine. 是的，一切顺利。

A: That's great! How is it selling?  太棒了，卖的怎样？

B: CU116 sells quite well, it has a very good market here.  CU116 卖得相当不错，它在这里有很好的市场。

A: That's great, what about CU123, it is also hot item in UK.  太棒了，CU123呢？它也是英国非常热销的产品。

B: Just so so, it’s not as hot as CU116.  一般般吧，不如CU116热销。

A: Do you need some high resolution pictures? I will send to you by Email, it can help to show your customers more clearly.  

你需要一些高清晰图片不？我可以发Email给你，它能帮你更清楚的展示给你的客户。

B: Yes, that would be fine. We plan to take some video.  是的，那很好，我们还打算拍一些录像。

A: It’s also a great way. We also have video here, I will send to you together.  那也是很好的方式，我们这里也有录像，我会一起发给你。

B: Thank you. 谢谢啦。

A: Are you going to attend local Exhibition?  你会参加你们当地的展会么？

B: Yes, Exhibition will be in August, and we plan to make more advertisement. 会的， 展会在8月份，我们打算多投放些广告。

A: So generally when do your customers need goods?  那么一般来讲你客户什么时候需要货？

B: Most of them need the goods in the end of November. 大部分客户是在11月底需要货。

A: For Christmas, right?  圣诞节，对么？

B: Yes, that's right. 是的，没错。

A: Mark, this month we have a new design for new model.

Mark，这个月我们有一款新设计的新品。

If you need sample, I can send you the sample.  

如果你需要样品，我可以寄样品给你。

B: That’s great.  太好了。

A: Well,  If you need me, I always right here.  额。。。如果你需要我，我一直都在。

B: Thank you Jason. You are so nice, always.  谢谢你，Jason, 你这么体贴，总是如此。

A: Haha! I'm so happy to hear that, Mark, thank you. 哈哈，我很开心听你这么说， 谢谢 Mark

B: My pleasure, Jason 我的荣幸，兄弟

A: Have a nice day, Mark, Bye. Mark，祝您度过愉快的一天，再见

B: Bye. 再见