接上篇：组织团体的效能
There are organizations that talk a lot about the customer and then completely neglect the people that deal with the customer --the employees. The PC principle is to always treat your employees exactly as you want them to treat your best customers.
You can buy a person's hand, but you can't buy his heart. His heart is where his enthusiasm, his loyalty is. You can buy his back, but you can't buy his brain. That's where his creativity is, his ingenuity, his resourcefulness.
PC work is treating employees as volunteers just as you treat customers as volunteers, because that's what they are. They volunteer the best part -- their hearts and minds.
有些公司虽强调顾客至上，却完全忽略为顾客服务的员工。我的建议是：“你希望员工如何对待顾客，就如何对待员工。”因为你可以收买一个人的双手，却买不到他的心，而心才是忠诚与热忱的根源。你也可以收买一个人的形体，却买不到他的头脑，而头脑才是创造力与才华智慧的大本营。重视人力资产的主管，应该把员工和顾客当作自愿工作者一般好好对待，因为他们确实是心甘情愿地奉献可贵的心智与忠诚。
非常喜欢标出的黑体部分，读到这里会想到“劳心者治人，劳力者治于人”，劳心者之所以能治人，就在于他能在分配工作时不断去满足各种人的内心需求，激发他们工作的热情和动力，所以才能让人死心塌地好好干，而劳力者只需要执行，认真做好自己的那一份工作。好的劳力者有技能加身，如果得不到好的待遇，必然会寻找更好的劳心者，所以能够知人善任，慧眼识珠且有成就他人意识的劳心者才能吸引真正的人才去实现自己的理想。过去的自己一直是劳力者，未来想往劳心者转变，锻炼自己从宏观全局的角度看问题以及组织协调的能力。
Effectiveness lies in the balance. Excessive focus on P results in ruined health, worn-out machines, depleted bank accounts, and broken relationships. Too much focus on PC is like a person who runs for three or four hours a day, bragging about the extra 10 years of life it creates, unaware he's spending them running. Or a person endlessly going to school, never producing, living on other people's golden eggs-- the eternal student syndrome.
过分重视产出，会破坏健康、耗损机器、耗尽银行存款及危害人际关系。但太过维护产能，就如同一个人每天长跑三四个小时，满以为可以因此多活10年，但不知其实正在透支生命。又好像有些人，不断念书却从不事生产，只知坐享别人的金蛋，永远不敢面对现实世界。
To maintain the P/ PC Balance, the balance between the golden egg(Production) and the health and welfare of the goose (Production Capability) is often a difficult judgment call. But I suggest it is the very essence of effectiveness. It balances short term with long term. It balances going for the grade and paying the price to get an education. It balances the desire to have a room clean and the building of a relationship in which the child is internally committed to do it --cheerfully, willingly, without external supervision.
It's a principle you can see validated in your own life when you burn the candle at both ends to get more golden eggs and wind up sick or exhausted, unable to produce any at all; or when you get a good night's sleep and wake up ready to produce throughout the day.
You can see it when you press to get your own way with someone and somehow feel an emptiness in the relationship; or when you really take time to invest in a relationship and you find the desire and ability to work together, to communicate, takes a quantum leap.
惟有产出与产能取得平衡，才能达到真正的效能。虽然你常会因此面临困难的抉择，但这的确是效能原则的精髓所在。它平衡短期和长期利益，平衡你要达成的目标及要付出的努力，平衡你想要清洁房间的欲望及与孩子建立亲密关系从而让她心甘情愿开心去做这件事的努力...日常生活中，足以印证这个道理的例子俯拾即是。比如你是否曾因想多做点事情，熬夜不眠，结果却弄得精疲力竭，甚至身体不适?反之，若是好好睡一觉，则第二天精力充沛，可以做更多的事，并准备迎接一天的挑战?
或者，有时别人虽屈服在你的压力下，你的内心却仍感到空虚。这时候倒不如开诚布公，努力经营人际关系，反而能赢得信任与合作。
The P/ PC Balance is the very essence of effectiveness. It's validated in every arena of life. We can work with it or against it, but it's there. It's a lighthouse. It's the definition and paradigm of effectiveness upon which the Seven Habits in this book are based.
产出与产能平衡是效能的精髓，放之四海而皆准。它是灯塔，也是七个习惯的基础。
读完一遍再打出来细细回味还是有很多收获，从宏观的角度理清了论证的逻辑，不得不说解释概念及举例逻辑推导满分。类比，反推，正推得出结论，从各个角度来论证，简直无法反驳，就这样被洗脑啦，洗的心甘情愿，我太爱这里面的逻辑推导啦。
网友评论