email etiquettes
Dear Helen:
As you are fresh in my company, I want to note some tips for email etiquettes. Last week, you sent an email to our clients and cc-ed to me.I want to point out the following:
First, Subject line should be clear and concise and up-to-date. You invited them for a conference, you wrote all the topics in the email which was believed inappropriate. As the clients answered your mail, you responded to confirm, you should update the subject line.
Second, understand the difference between CC and BCC, and maybe mention in the email “I am cc-ing……” You cc-ed all the emails to the high top of the company. You should think about whether they are interested in the topic of your emails and just let the relevant people know the information.
Third, be very careful in choosing “reply” and “reply all”. If you want to let other relevant people know the information of email, please hit “forward”. You responded you confirmed the reception and used the button of “reply all”. That is a serious mistake because you just need to confirm to the one who responded to you.
Fourth, if you have a lot of points that you think are important and should not be missed, you should make a list using bullet points. People tend to read top of email sentences and be mindful of that. If all points are equally important, please use the bullet points to remind people.(Just like what i did in this email)
Fifth, check any attachments before you hit "send" and a good expression to use “please find attached”.That is just a remind for you because sometimes people forget to do so and have to re-send the same information with an attachment.
Sixth, be polite. Too much humor or sarcasm could make you easily misunderstood. Emoticons are only appropriate for informal emails. If you are sending business email, make sure that you take all information seriously.
I hope you will not repeat the mistakes and get progress by steps.
Best,
Bella
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