Root Cause 根本原因

19 /Feb 《Principles》Part III - Work Principle Chapter 11 & 12 （Page 420 - 439）

Chapter 11: Perceive and Don't Tolerate Problems
Chapter 12: Diagnose Problems to Get at Their Root Causes

Summary:

• If you're not worried, you need to worry --- if you're worried, you don't need to worry.
• Be very specific about problems; don't start with generalizations.
• Remember that a root cause is not an action but a reason.
• Use the following "drill-down" technique to gain an 80/20 understanding of a department or sub-department that is having problems
  • List the problems.
  • Identify the Root Causes
  • Create a Plan
  • Execute the plan

Reading Notes / Understanding:

• 工作当中必然会有各种各样的问题，与其一件一件去单独处理，分组、总结、用原则去处理同样的问题。 这样可以让自己面对问题的时候不会手忙脚乱、有效的处理。
• Root Cause是一个原因，并不是行动计划！确实当人们发现最根本的原因时候，总是急着去解决。也许花点时间好好检视一下这是否是真正的原因，是否可以继续往深处挖掘！

• 下面就很自然的：

  
  Drill-down technique

If you're not worried, you need to worry --- if you're worried, you don't need to worry. 感觉跟巴菲特的名言很相似，有没有😜