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亚马逊卖家支持各项邮件联系方式及Case入口(来自网络)

亚马逊卖家支持各项邮件联系方式及Case入口(来自网络)

作者: fd2e23c67e83 | 来源:发表于2019-04-10 22:56 被阅读129次

    亚马逊总裁贝索斯的邮箱:

    jeff@amazon.com

    亚马逊官方邮箱:

    notice@amazon.com

    seller-evaluation@amazon.com

    pq-review@amazon.com

    account-confirmation@amazon.com

    cn-seller-verification-enquiry@amazon.co.uk

    亚马逊VE申请邮件:

    vendorexpress@amazon.com

    审核卖家评级表现:

    seller-performance-policy@amazon.com

    「账号申诉用」

    品牌外观专利侵权:

    copyright@amazon.com

    知识产权侵权解决后撤诉

    US:notice@amazon.com

    UK:notice@amazon.co.uk

    FR:notification@amazon.fr

    DE:benachrichtigung@amazon.de

    IT:notifica@amazon.it

    ES:aviso@amazon.es

    IN: notice@amazon.in

    MX:notice@amazon.com.mx

    亚马逊账号冻结后的余额处理:

    payments-funds@amazon.com

    店铺被关闭货款申诉邮箱

    US:merchant-reserve-inquiry@amazon.com

    CA:payments-investigate@amazon.ca

    UK:payments-investigate@amazon.co.uk

    FR:investigation-amzpayments@amazon.fr

    DE:payments-nachforschungen@amazon.de

    IT:payments-investigate@amazon.it

    ES:investigacion-pagos@amazon.es

    IN:payments-investigate@amazon.in

    MX:payments-funds@amazon.com.mx

    受恶意攻击或者敲诈邮件:

    标题:「feedback abuse report」 + 「卖家店铺名」发送到:investigate@amazon.com

    帐号不能登录怎么移除FBA库存?

    联系亚马逊付款的邮箱:payments-investigate@amazon.com;

    询问你的产品清单,告诉他需要移除库存,他会给你一个产品清单和移除库存的费用,如果你的账号余额不足的话会给你一个亚马逊的收款账号,你按要求把钱转过去,然后再回邮件告诉他,把地址给他,就给你移除了。

    产品质量(PQ)问题申诉 (例如产品被下架)

    US:seller-performance-policy@amazon.com

    UK:seller-performance-policy@amazon.co.uk

    FR:politique-performance-vendeur@amazon.fr

    DE:verkaeufer-performance-richtlinie@amazon.de

    IT:performance-venditore-politiche-di-condotta@amazon.it

    ES:politicas-performance-vendedor@amazon.es

    IN:seller-performance-policy@amazon.in

    MX:politicas-performance-vendedor@amazon.com.mx

    亚马逊各站点绩效团队邮箱:

    US: seller-performance@amazon.com

    UK: seller-performance@amazon.co.uk

    FR: performance-vendeur@amazon.fr

    DE: verkaeufer-performance@amazon.de

    JP: alliance@amazon.co.jp

    ES: performance-vendedor@amazon.es

    IT: performance-venditore@amazon.it

    CA: seller-performance@amazon.ca

    用登录邮箱使用英语发送,发邮件时态度诚恳、并在末尾再次注明你的登录邮箱,方便对方查询。

    亚马逊投诉跟卖的入口:

    1.从AM后台Contact Seller Support开case投诉, Report a violation

    https://sellercentral.amazon.com/hz/contact-us

    2.以权利人身份投诉侵权 https://www.amazon.com/gp/help/reports/infringement

    3.以买家身份test buy投诉 http://www.amazon.com/gp/help/reports/contact-us

    第四个方法:品牌+律师信 专利+律师信 amazon exclusive 重度垂直的产品策略

    以上信息来自网络

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