1、询问退货政策：
Customer: "Hi, I'd like to inquire about your return policy."
Employee: "Sure, our return policy allows returns within 90 days with a valid receipt. What can I help you with?"
2、解释退货原因：
Customer: "I need to return this item because it's defective."
Employee: "I'm sorry to hear that. Do you have the receipt? We can process the return for you."
3、提供购买信息：
Customer: "I don't have the receipt, but I paid with a credit card."
Employee: "No problem. If you paid with a credit card, we can look up the purchase history and proceed with the return."
4、要求退款或换货：
Customer: "Can I get a refund for this item?"
Employee: "Certainly. Would you like a refund to your original payment method?"
5、检查商品状态：
Employee: "May I check the condition of the item?"
Customer: "Of course, go ahead."
6、领取退款或换货：
Employee: "Your refund has been processed. It should reflect in your account within 3-5 business days."
Customer: "Thank you. Can I get a replacement for this item instead?"
7、确认退货细节：
Employee: "Just to confirm, you are returning [item] and would like a refund, correct?"
Customer: "Yes, that's correct."
8、感谢并告别：
Employee: "Thank you for shopping with us. If you have any more questions, feel free to ask."
Customer: "Thank you for your help. Goodbye."
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