为在激烈的竞争中生存下去，沃尔玛研发APP实现快速退货服务！

作者: 海侨会 | 来源:发表于2017-10-11 09:47 被阅读11次

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翻译：海侨会

原文

To that end, Walmart is altering its policies to speed returns, even it means that nothing is returned at all in some cases.

Starting next month through Walmart's app, customers will be able to scan goods they no longer want with their own smartphone and drop it off at a customer service desk.

Wal-Mart Stores Inc. said Monday that by using the app, returns will take 35 seconds or less. Returns right now are about quadruple that time, not including any wait in line.

Retailers believe that the costs of accommodating customers with easy returns will be offset by increased volume. Amazon.com Inc. recently partnered with Kohl's so that customers in Los Angeles and Chicago can drop off goods bought through Amazon at Kohl's stores, where employees, pack and ship those items back at no cost.

Making it easy for customers is so important to the Bentonville, Arkansas, retailer that in December, some items no longer wanted will not even have to be returned.

That includes goods that Walmart would discard anyway, like opened makeup, bruised perishable goods, or perhaps a bottle of floor cleaner damaged during delivery.

Through Walmart's app, you will be able to scan the item with a smartphone for an instant refund.

译文

为了在激烈的竞争中生存下去，沃尔玛正在将策略转向快速退货服务。

从下个月开始,顾客可以通过沃尔玛的手机客户端扫描不想要的货物,并将其放在客户服务台界面,来实现退货。

就在本周一,沃尔玛公司表示,通过使用这个手机APP,退货只需花费35秒或者更短的时间。而目前常规的退货则需要花费至少四倍的时间,其中还不包括排队等待。

沃尔玛认为,为顾客提供这种退货便利的成本会被增长的销售额所抵消。最近, 亚马逊公司和科尔士百货公司确立了合作关系,洛杉矶和芝加哥当地的顾客可以把在亚马逊上购买的货物放到官方指定的店里。这样,工作人员就可以无成本地将货物打包运输回去。

在阿肯色州,为顾客提供便利是至关重要的,因为有些不再需要的货物甚至不需要被退货。这其中甚至包括沃尔玛要丢弃的货物,比方说已经打开的化妆品,易腐货品,或者是在运输过程中损坏的清洁剂等。

通过沃尔玛的APP客户端,你可以用手机扫描货品实现立即退货。

往期活动回顾：

#海侨人物#海侨会20170901期人物专访//前半生在海外风生水起，后半生在中国熠熠生辉

这是一个来了的都不想走，没来的都觉得可惜的神秘庄园···

郭大勇，以禅修身，做有品的企业家