After dinner, Liz wants to have a good rest. However,the loud noises from next door make it hard for her to sleep. She can't stand it any longer and is now calling to complain.
晚饭后，丽斯想好好休息一下。然而，隔壁巨大的噪音让她很难入睡。她再也受不了了，现在打电话来投诉。
Matthew Roberts & Liz Green
Matthew: 拉里酒店的大堂经理，多年的经验让他变得成熟稳重
Liz: 19岁的加拿大女生，热爱旅行和阅读
Matthew: Good evening. How can I help you?
马修: 晚上好。我能帮你什么吗?
Liz: I'd like to complain about the noises from next door.
丽斯: 我想投诉隔壁的噪音。
Matthew: I'm sorry to hear that. Could you please tell me more about the problem?
马修: 听到这个消息我很抱歉。你能告诉我更多关于这个问题的信息吗?
Liz: The guests next door seem to be having a party. They're shouting and laughing pretty loudly. Oh,and the TV is on full blast. It's been like this for over an hour. I can't fall asleep at all!
丽斯: 隔壁的客人好像在开派对。他们大声地又喊又笑。哦，还有电视开到最大音量。这样已经有一个多小时了。我根本睡不着!
Matthew: I'm so sorry for your bad experience,ma'ma. I'll handle this right away!
马修: 我为你的糟糕经历感到抱歉，女士。我马上处理!
Liz: Hopefully! Otherwise I'd have to move to another hotel.
丽斯: 希望! 否则我就得搬到另一家酒店去了。
当你没听明白，让对方重复的几种表达：
Parden me, I did not quite get that? 对不起，我没听明白。
Would you mind repeating that, please? 请你再说一遍好吗?
I am sorry? 我很抱歉?
Sorry, but I miss that 对不起，我错过了
Sorry, I did not catch that? 对不起，我没听清楚。
Sorry, I did not understand, could you say that again? 对不起，我没听懂，你能再说一遍吗?
Sorry, what did you say? 对不起，你说什么?
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