1
-Good afternoon, Qing Insurance. How can we help you?
-Yes, I just had a car accident.
-I hope everyone is okay. Can I get your name?
-Yes, my name is Tim Smith.
-Did you take the main responsibility?
-No, when I changed lanes the guy began tailgating me and then rear-ended me! I'm not the cause of this.
-Okay, please snap a picture of the scene of the accident. We'll hash out everything with his insurance company.
-Great. Thank you so much. You're a life-saver!
2
I had a riding accident.
sb had an/an +...+accident
by accident 意外地，偶然地
I met an old friend by accident when I was shopping.
3
车险的表达
auto insurance
motor insurance
car insurance
4
This is Ned, my new insurance agent.
insurance agent 保险经纪人，保险代理人
5
He comes up to me and then he buys whole life, term, uniflex... fire, theft, auto, dental, health with the optional death and dismemberment plan, water damage.
whole life insurance 终身险
fire insurance 火险
term insurance 定期险
term 期限
uniflex insurance 综合险（医疗保险和收入保障保险）
theft insurance盗窃险
auto insurance汽车保险
dental insurance牙齿保险
health insurance健康险
optional death and dismemberment plan insurance
dismemberment 肢解
optional accidental death and dismemberment insurance 意外死亡及伤残保险
6五险的表达
Endowment Insurance 养老保险
endowment 定期人寿保险
Medical Insurance 医疗保险
Unemployment Insurance 失业保险
Employment Injury Insurance 工伤保险
Maternity Insurance 生育保险
maternity 怀孕的，产妇的
maternity leave 产假
7
I hope everyone is okay.
I hope everything goes well with you.
8
take the main responsibility
take the full responsibility
take secondary responsibility
take no responsibility
We need to take full responsibility for what we do.
9
change lanes 改换车道
the inside lane 内车道
the middle lane
the outside lane
a bus lane
a bike/bicycle lane
10
tailgate 紧跟（前面的车辆）行驶
sb begin(s)/began doing sth 某人开始做某事
11
rear-end 撞上（前面汽车的）车尾，追尾
A rear-end(s)/rear-ended B
sb be rear-ended
12
the cause of sth
Drinking and driving is the most common cause of traffic accidents.
13
snap/shoot a picture of...
14
hash sth out/hash out sth. 充分讨论（以达成协议或决定）
I want to hash out the details of the report with you.
sb hash(es)/hashed/will hash out sth with...
某人与...共同协商某事
15
It's our savior.
savior 救星，救世主
16
Now, I'm Mrs. K's white knight. We go mano a mano.
现在，我会是凯特尔曼太太的救星。我们一对一交谈。
white knight （通过注入资金或收购而使公司摆脱财政危机或免遭接管的）救星，救急者
17
Hi，Dan's Auto Collision. This is Kerri.
collision (车辆的)碰撞
Atuo Collision 汽车维修处
garage 汽车修理厂
18
I'm calling about sth.
(礼貌性地陈述打电话目的)
Hey, I'm calling about the car I just purchased from you. There's something wrong.
19
Pretty bad shape. You can't miss it.
Pretty bad shape.
The car crashed badly.
You can't miss it.
你不会错过它的。/一眼就能看到。
20
Okay，I'll send him right away.
send sb 把某人派过来
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