聚师网译|作怪的香草冰淇淋（二）来自聚师网

聚师网译|作怪的香草冰淇淋（二）来自聚师网

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*本文作者：星星不会点灯

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A technician is a rational person who is not superstitious. He visited the complaint's home many times, recorded the number of times the car was used, the time, the type of gasoline, etc. After repeated research, he finally found a clue: the complaint spent much less time on vanilla ice cream than on other ice cream. Why? Because vanilla ice cream is the best-selling ice cream in the shop, the shopkeeper keeps them alone in the most accessible freezer beside the counter, while other kinds of ice cream are all placed in another freezer far away from the counter. There are more varieties, so it takes more time to pick them up.

聚师网译：技术员是一个不迷信的人。他多次走访投诉者的家，记录下汽车使用的次数、时间、汽油型号等，经过反复研究。最后他终于发现了一个线索：投诉者买香草冰淇淋花的时间比买其他冰淇淋花的时间要少得多。为什么呢？因为香草冰淇淋是商店里最好销的冰淇淋，店主将它们单独放在柜台边最容易取的冰柜里，而其他品种的冰淇淋则全部放在远离柜台的另一个冰柜里，品种较多，取时花的时间就要多一些。

Then another question for technicians is: Why can't the car start in a short time? When the question changed from "weird vanilla ice cream" to "how long" the technician quickly found the answer. This is called "gas resistance" phenomenon, which is caused by high temperature in the pipeline bubble accumulation, so that fuel or brake oil can not pass through and form a blocking phenomenon. However, when the complainer buys other kinds of ice cream, because it takes a long time, the engine cools and the air resistance disappears, it can start normally again.

聚师网译：接着，摆在技术员眼前的另一个问题是：为什么时间短汽车就发动不了呢？技术员很快就找到了答案。这叫做“气阻现象”，是高温导致管路内气泡积聚，使燃油或刹车油无法通过而形成阻断的现象。当投诉者买其他品种的冰淇淋时，因为花的时间长，引擎冷却，气阻现象消失，所以又能正常发动了。

聚师网点评：某汽车在这个案例中扮演了一个积极维护消费者权益的形象。消费者看似不靠谱的投诉，某公司用了最大的耐心去解决。如此不仅仅解决了客户的问题，赢得了客户的信任，并且还解决了一个技术问题，更好的提升了产品质量。因此，关注消费者的权益，对企业的发展有着相当积极的作用。聚师网作为一家新型互联网的教育产业中的一员，时刻把聆听消费者声音，保障消费者权益作为自己的义务。为教育产业发展作出自己的贡献。